Holiday Home Administrator

Haven; Devon and Torbay; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Holiday Home Revenue Administrator, where you’ll be key in delivering exceptional service to clients while supporting Holiday Home sales. This role requires excellent organizational skills and a proactive approach to managing transactions and ensuring compliance. Enjoy attractive pay, comprehensive training, and exclusive team perks, all in a supportive environment focused on your career development.

Benefits

Up to 50% off on-park dining

20% discounts on Haven Holidays

Free access to facilities

Comprehensive training and support

Career development opportunities

Qualifications

• Exceptional organisational and administrative skills.
• Strong customer service and communication abilities.
• Proactive and solution-oriented approach.

Responsibilities

• Handle interactions with owners and prospective owners.
• Manage new and used Holiday Home purchases and transactions.
• Ensure compliance with GDPR and FCA regulations.

Skills

Organisational skills

Customer service

Communication

Problem-solving

Job description

Position: Holiday Home Revenue Administrator
Type:Full-Time / Fixed Term Contract - 18 months maternity cover
Salary: Competitive

Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.

We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.

Key Responsibilities
- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
- Coordinate the handover process, ensuring timelines are realistic and expectations are met.
- Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.
- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
- Support team performance by meeting all relevant targets and metrics.

Requirements
- Exceptional organisational and administrative skills.
- Strong customer service and communication abilities.
- Confidence in managing transactions and handling sensitive customer information.
- Proactive and solution-oriented approach to resolving issues.
- Knowledge of compliance processes, with training provided where needed.

What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

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Created on 02/07/2025 by TN United Kingdom