Holiday Cottage Cleaner

National Trust; Norwich; On-site; GBP 1,240,000 - 1,791,000; Part time

Benefits offered by this job

Pension up to 10%

Free NT places for you, a guest and 1–

Rental deposit loan

Season ticket loan

EV car lease scheme

Discounts at work

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Holidays Operation Assistant to prepare holiday cottages on the Felbrigg Estate and across other Norfolk cottages. The role requires flexible weekends and Bank Holidays, with no guaranteed hours on a zero-hour contract.

You’ll work in rural settings, with reliable transport needed and regular changeovers to keep properties welcoming for guests. Full PPE is provided; the role emphasizes great service, teamwork when needed, and adaptability to schedule changes.

Qualifications

• Focused on giving great service to everyone you meet.
• Willing to learn new skills and adapt to changing shifts.
• Team player but able to work on your own initiative.

Responsibilities

• On changeover days, ensure cottages are pristine, well-presented and welcoming.
• Watch for issues and report repairs or odd jobs.
• Work mainly alone but can be part of a team in larger cottages.
• Full PPE provided and extra protections in place.

Skills

great service

team player

organized

adaptable

willing to learn

Job description

Summary

We’re looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages on the Felbrigg Estate, with the opportunity to work across other Norfolk cottages.

Our primary working days are Monday, Thursday, Friday and Saturday.

This is a zero‑hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.

Internally within the National Trust, you will be known as a ‘Holidays Operation Assistant’.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

To find out more about what it’s like to work within “Holidays” at the National Trust, click here to watch our video.

What You'll Be Doing

On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well‑presented and welcoming. You will need to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. You will mainly be working alone but in larger cottages as part of a team.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role. You will need reliable transport as the cottages are in rural settings with no public transport.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well‑organised and adaptable
• willing to learn new skills

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Felbrigg Hall, Felbrigg, Norwich, NR11 8PR

Documents

Holidays Operation Assistant - Career Level A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Closing Date: 20th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.