HMRC Datalab Coordinator - Administrative Officer Split shifts

Brook Street; Stratford-upon-Avon; On-site; GBP 40,000 - 60,000; Full time

Job description

HMRC Datalab Coordinator - Administrative Officer Split shifts

Job Description
Administrative Officer
Location: 14 Westfield Ave, Stratford, London E20 1HZ
Office Based
Hourly rate: £17.72
Working Days/Hours: Monday - Friday Split shift schedule 8am-11am & 3pm-7pm (Must complete both shifts each day)

Brook Street in partnership with the HMRC has a fantastic opportunity to join their team as an Admin Officer.

Experience Needed/desired:

The following essential skills will be expected of the post holder:

• Good communication skills - both written and verbal
• Ability to build and maintain professional relationships with a variety of different stakeholders
• Good organisational skills - especially time management
• Good IT skills - especially with Microsoft Office packages
• Experience in front of house
• Customer Service skills essential
• Flexibility
• Well organised
• Ability to deal with people they have not met before

List of Duties/Responsibilities:

Sitting within HMRC's Knowledge, Analysis and Intelligence (KAI) directorate is an area called the Hub for Evidence, Assurance, Research and Technology (HEART). It is a very supportive, friendly and dynamic team, offering excellent development opportunities, strong professional and pastoral support.

These roles sit within a specialist Grade 6 area within HEART which leads on the management of HMRC's Datalab. The HMRC Datalab is a secure facility that enables external researchers to access HMRC Data for research purposes. The HMRC Datalab hosts data provided from different KAI analysis teams and makes that data available for use by researchers external to the department. The primary role of the Datalab Coordinators is to facilitate safe and regular access to the HMRC Datalab for external researchers.

Each of the job holders will be required to carry out the following responsibilities:

• External Datalab researcher coordination:
• Greeting external researchers at reception
• Escorting researchers to and from the Datalab, ensuring they have access
• Ensuring researchers receive and hand in any security passes
• Managing the Datalab session booking process for researchers
• Maintaining constructive professional relationships with researchers

Internal Datalab coordination:

Maintaining relationships with stakeholders including estates, security and reception colleagues.
Keeping front-of-house reception and security colleagues aware of which external researchers will be using the Datalab each day in advance, to ensure only authorised access is granted to the Datalab.
Working with relevant stakeholders to ensure all health, safety and security protocols for researchers is facilitated and adhered to (like the UK Data Service's 5 Safes Framework).
Logging transfer requests between HMRC and Datalab systems and tracking of completed transfers.
Adhering to relevant data security protocols to ensure Datalab data continues to be handled appropriately.

Other coordination duties:

• Additional administrative tasks beyond those listed above may be required from time-to-time. These could include (but not limited to):
• Helping coordinate KAI and HEART events
• Help with on-the-day logistics for these events when held in Stratford
• Help maintain KAI and HEART administrative tracking data (on budget utilisation, T&S spend and similar)
• Any other similar administrative tasks

Training:
4 week training period.
Please note that no annual leave will be permitted in the first four weeks.

Clearance level (to be applied for by Brook Street upon a successful application):
Standard DBS