HK Clerk

Accor Hotels; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Accor Hotels is seeking a dedicated Housekeeping Assistant in Manchester. The role involves managing cleanliness, handling appointments, and ensuring guest requests are met. Ideal candidates will have at least 2 years of experience and a high school diploma, with opportunities for growth within the company.

Benefits

Employee benefit card offering discounted rates at Accor hotels worldwide.

Develop your talent through Accor’s learning programs.

Opportunity to grow within your property and across the world.

Ability to contribute to the community through CSR activities.

Qualifications

• At least 2 years of experience in a similar role.
• Understanding of English is preferred.

Responsibilities

• Arrange appointments for the Executive Housekeeper.
• Responsible for the cleanliness of your own work area.
• Handle and log all incoming calls related to Housekeeping operations.

Skills

Ability to work under pressure

Education

High school diploma or vocational qualification

Job description

คำอธิบายเกี่ยวกับบริษัท

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

คำอธิบายงาน

• Arrange appointments for the Executive Housekeeper, remind him/her of appointments and meetings.
• Responsible for the cleanliness of your own work area.
• Keep files and records in good order to enable you to locate information as requested.
• Issue keys and phones or walkie-talkies to shift maids.
• Handle and log all incoming calls/inquiries related to Housekeeping operations.
• Provide service and information from other departments and outside callers.
• Check and endorse on master key control chart.
• Contact suppliers for repairs on operating equipment.
• Ensure that all guest requests are attended to.
• Record, pack, and store Lost and Found items.
• Order, issue, and control stock of all supplies and maintain updated stock on hand.
• Order, issue, and control stock of minibar items, do stock rotation, and maintain updated stock on hand.
• Prepare minibar daily report summaries and daily billing.
• Report guest complaints, incidents to the Executive Housekeeper.
• Carry out any other reasonable duties and responsibilities as assigned.
• Be ready and responsible when assigned, to perform any other duties as required by hotel management.

คุณสมบัติ

• High school diploma or vocational qualification.
• At least 2 years of experience in a similar role.
• Understanding of English is preferred.
• Ability to work under pressure.

ข้อมูลเพิ่มเติม

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.