HIV / TB Generalist Caseworker

Coventry Citizens Advice; Coventry; Hybrid; GBP 48,000 - 58,000; Full time

Job summary

Coventry Citizens Advice is seeking a project worker to deliver holistic, person-centred advice for individuals diagnosed with HIV and/or active TB in the UK, referred by clinical teams. The role focuses on addressing social, financial and practical barriers to support treatment adherence and wellbeing.

Based in Coventry with travel to outreach venues and partner meetings; option for some remote working. 22.5 hours per week, fixed-term until 31 March 2028 with potential extension, progression

Job description

Salary: £31,723 per annum pro rata (with progression within the salary scale up to £32,723 per annum pro rata)

Contract: Fixed-term, dependent on continued external funding (Coventry City Council contract current term to 31 March 2028, with potential for a further extension up to 31 March 2030)

Hours: 22.5 hours per week (0.6 FTE)

Responsible to: Project Manager (Health & Wellbeing)

Based at: Coventry Citizens Advice offices with regular travel to outreach venues, clinical sites and partner meetings – option for some remote working

Job Purpose
To deliver a holistic, person-centred advice service for individuals diagnosed with HIV and/or active TB, who have been diagnosed in the UK and referred by the clinical team.

The service primarily supports individuals by addressing social, financial and practical barriers to improve treatment adherence, health outcomes and reduce transmission risk.

To support vulnerable clients living in Coventry (CV1–CV6) to stabilise their circumstances, access services, and engage with their treatment to achieve long‑term wellbeing, working in close partnership with the Community TB Team and Integrated Sexual Health Service.

Although the role is predominantly focused on the HIV/TB service, the postholder will work as part of the wider Coventry Citizens Advice casework team. This will include providing holiday and other planned cover for colleagues, undertaking additional generalist casework outside of the HIV/TB project, and supporting wider service demands where required. The postholder will therefore be expected to maintain and develop a broad working knowledge of Citizens Advice generalist advice areas and be able to provide high‑quality advice and support across the wider service, in line with their training, competence and organisational requirements.

Applications will be assessed on a rolling basis.

We reserve the right to withdraw this job advert early if we find the candidate.

We will review the applications in an ongoing basis. We will try our best to work with the candidates availabilities when offering an interview.