HIU Outreach Lead: Caseworker for High-Impact Care

British Red Cross; Southampton; Hybrid; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Flexible working: Remote/hybrid

Vehicle allowance

Vehicle access

Annual leave options

Job summary

British Red Cross in Southampton is seeking an Outreach Caseworker (HIU Lead) to support individuals with complex health and social care needs. The role focuses on reducing unnecessary emergency service use and enabling access to appropriate support.

The position is a fixed-term contract based in Southampton, requiring a full driving licence and access to a vehicle. Flexible working options include remote/hybrid arrangements and salary is pro-rata.

Qualifications

• Experience in casework across mental health, substance use, or other community-based services.
• Strong communication and coaching skills to influence and support vulnerable individuals.
• Confidence in managing safeguarding concerns and working independently.
• Emotional intelligence, resilience, and a commitment to inclusive practice.

Responsibilities

• Support individuals with complex needs to reduce their reliance on emergency and acute services.
• Build strong relationships with health, social care and emergency service partners.
• Create personalised support plans and co-produce exit strategies with service users.
• Attend multi-disciplinary meetings and advocate for service users across agencies.

Skills

Case management experience

Strong communication skills

Coaching and mentoring

Independent working

Job description

British Red Cross in Southampton is seeking an Outreach Caseworker (HIU Lead) to support individuals with complex health and social care needs. The role focuses on reducing unnecessary emergency service use and enabling access to appropriate support.

The position is a fixed-term contract based in Southampton, requiring a full driving licence and access to a vehicle. Flexible working options include remote/hybrid arrangements and salary is pro-rata.