Hire Service Technician - ICS Cool Energy Ltd

Trane Technologies; Southampton; On-site; GBP 26,000 - 36,000; Full time

Job summary

A leading company in climate solutions is seeking a Hire Technician in Southampton. The role involves providing technical support and delivering exceptional service while handling installations and equipment maintenance. Competitive salary and benefits are offered, along with a structured induction for continued learning. Applicants should possess strong communication skills, relevant certifications, and the ability to work flexible hours.

Benefits

Competitive salary and benefits

Company van provided

Wellbeing platforms

Structured induction and development

Excellent working culture

Qualifications

• Will provide customer service and technical support on-site.
• Must have relevant certifications like F-Gas and Gas Safe.
• Proficient in diagnostic software and communication.

Responsibilities

• Diagnose system problems on assigned projects and customer visits.
• Conduct Planned Preventative Maintenance (PPM) and handle breakdowns.
• Build relationships with customers and collaborate with the sales team.

Skills

Customer Service

Technical Support

Analytical Thinking

Problem Solving

Communication Skills

Education

F-Gas Certification

Gas Safe Certification

Tools

Diagnostic Software

MS Office Suite

Job description

At Trane Technologies^TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the Swindon, Reading and Oxford M3 areas.

Key Responsibilities:

Customer and Technical:

·Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.

·Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.

·Build and maintain strong relationships with customers, acting as a trusted point of contact.

·Collaboration with hire desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

·Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

·Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

·Ability to work as a field-based technician.

·Strong knowledge of customer service principles.

·Effective communication skills

·Analytical thinking and problem-solving abilities.

·Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

·Knowledge of manufacturing industry an advantage

·People and communication skills with a positive mindset

·Appropriate skilled based certificates with F-Gas an advantage

·Gas safe and advantage

·Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays

·UK Drivers licence as a company vehicle will be allocated

·Right to Work status confirmed for Country of application.

You can look forward to:

·Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

·Company van

·A fast-paced working environment

·An excellent working culture and community

·A structured induction plan with continued learning and development.

·A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.