Hire Service Technician - ICS Cool Energy Ltd

Trane Technologies; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Trane Technologies seeks a Hire Service Technician to provide exceptional customer service and technical support. This Birmingham-based role involves diagnosing system problems, performing maintenance, and building strong customer relationships while working efficiently to enhance service delivery. Competitive salary, benefits, and a culture of development and inclusion are offered.

Benefits

Competitive salary and benefits

Company van

Pension and healthcare

Life insurance

Wellbeing platforms

Structured induction plan

Qualifications

• Strong knowledge of customer service principles.
• Experience in the manufacturing industry is an advantage.
• Willingness to cover standby and call outs.

Responsibilities

• Diagnose system problems on assigned projects and customer site visits.
• Carry out work for Planned Preventative Maintenance (PPM) and Customer Breakdowns.
• Build and maintain strong relationships with customers.

Skills

Analytical thinking

Problem-solving

Customer service

Communication

People skills

Education

Appropriate skilled based certificates (e.g., F-Gas)

UK Drivers license

Tools

Diagnostic software

MS Office Suite

Job description

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Hire Service Technician - ICS Cool Energy Ltd

At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Hire Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to install hire equipment and support as a field-based technician. The goal is to maximize productivity and enhance the overall customer experience and improve operational technical processes. Seeking candidates from the Birmingham area.

Key Responsibilities:

Customer and Technical:

· Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.

· Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.

· Build and maintain strong relationships with customers, acting as a trusted point of contact.

· Collaboration with hire desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

· Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.

· Communications with supervisors, regions hire and operations managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls and Administration:

· Ability to work as a field-based technician.

· Strong knowledge of customer service principles.

· Effective communication skills

· Analytical thinking and problem-solving abilities.

· Proficiency in using, Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities:

· Knowledge of manufacturing industry an advantage

· People and communication skills with a positive mindset

· Appropriate skilled based certificates with F-Gas an advantage

· Gas safe and advantage

· Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays

· UK Drivers licence as a company vehicle will be allocated

· Right to Work status confirmed for Country of application.

You can look forward to:

· Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.

· Company van

· A fast-paced working environment

· An excellent working culture and community

· A structured induction plan with continued learning and development.

· A key role where you can make a direct contribution to our business.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.