Hire & Sales Coordinator

Driver Hire Borders; Northampton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the lifting services industry seeks a Hire & Sales Coordinator to become a pivotal part of their team. This role involves managing customer relationships, processing orders, and ensuring high levels of customer service. If you're passionate about helping customers and eager to learn, apply now to join this dynamic and rewarding environment.

Benefits

Competitive salary and bonus scheme.

Employer Contributory Pension Scheme.

Life Assurance.

Up to 25 days annual leave plus public holidays.

Option to buy up to 5 additional leave days.

Employee Welfare Fund.

Health & Wellness programs.

Qualifications

• Experience in high-volume customer service is desirable but training is provided.
• Proficient in MS Office, particularly Outlook and Excel.
• Strong attention to detail and the ability to work on initiative.

Responsibilities

• Process hire desk administration and manage customer queries.
• Ensure stock levels meet customer demand and maximize sales.
• Collaborate with sales and workshop teams on lifting solutions.

Skills

Customer Service

Communication

Organizational Skills

IT Skills

Tools

MS Office

Job description

Please ensure you complete an application directly via the GAP Group website

Our team is the best in the industry - is it time for you to join us?

The Role:

Our Lifting Services Division provides a range of specialist lifting equipment and provides bespoke installations hire and sales functions for a variety of customers, from small independent to large National accounts.

As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them.

This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the depot HSC will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume customer service role would be desirable however full training will be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire-desk background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

About GAP Group

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme.
• Employer Contributory Pension Scheme.
• Life Assurance.
• Up to 25 days annual leave plus public holidays.
• The option to buy up to 5 days additional leave.
• Employee Welfare Fund (company funded social events).
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jabs).

So what next?

If you think you fit the profile we would love to hear from you!

To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER