Hire & Sales Coordinator

Nixon Hire Ltd.; Newcastle upon Tyne; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Bonus Scheme

25 Days Annual Leave + Bank Holidays

Enhanced Pension Scheme

Life Assurance Scheme

Employee Assistance Programme

High Street Discount Vouchers

Discounted Gym Membership

Cycle to Work & Home & Tech Scheme

Job summary

Nixon Hire is based at CityWest Business Park, Newcastle Upon Tyne, and seeks a Hire & Sales Coordinator to deliver excellent customer service, support client requirements and upsell products across the depot network. You will respond promptly to enquiries by phone and email, liaise with depots and other departments, and process quotes, hire and sales orders from order to delivery.

A proactive, team‑oriented approach and strong UK geography knowledge are essential; the company offers a bonus

Qualifications

• Experience in customer service or strong understanding of it.
• Enthusiastic, upbeat and professional.
• Able to work in a fast-paced environment.
• Good geographical knowledge of the UK.
• Experience in the hire industry desirable but not essential.

Responsibilities

• Respond to enquiries in a timely manner via phone and email.
• Liaise with the depot network and other departments to ensure delivery of service/product.
• Offer customers an efficient, knowledgeable and courteous service.
• Meet customer requirements from order to delivery.
• Raise quotes and process hire and sales orders.
• Follow up on orders to ensure delivery and obtain feedback regarding equipment and service.
• Maintain product knowledge at an adequate level.
• Liaise with the sales team to maximise sales opportunities across the depot network.

Skills

Customer service

Upselling

Communication

Team player

UK geography knowledge

Organisation

Liaising

Tools

CRM system

Job description

Based in our Central Support Office in Newcastle (Newcastle Business Park), as a Hire & Sales Coordinator you areresponsible for providing excellent customer service to current and potential customers, supporting their requirements and upselling products toconsistently meet or exceed customer service levels.

What's in it for you!

• Attractive Bonus Scheme
• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
• Enhanced Company Pension Scheme
• Life Assurance Scheme
• Employee Assistance Program
• High Street Discount Vouchers
• Discounted Gym Membership
• Cycle to Work & Home & Tech Scheme Benefits
• Milestone Birthdays Additional leave
• Work Anniversary Bonus’s
• Refer a Friend Scheme

About You!

• You should be an enthusiastic, upbeat and professional person, who really cares about delivering the best service.
• You will either have previous experience of, or a keen understanding of good customer service.
• You should be ateam player, that has the ability to work in a fast paced and friendly environment.
• We are an ever-changing organisation so a flexible approach to change and drive to continuously improve are characteristics that will stand out to us.
• We have 14 Depots around the UK so good geographical knowledge of the UK will be essential for this role.
• Good geographical knowledge of the UK will be essential for this role.
• Experience working in our industry is desirable but not essential.

About the Role!

• Ensuring all enquiries are responded to in a timely manner via telephone and email
• Liaising closely with the depot network and other departments to ensure delivery of service/product
• Offering customers an efficient, knowledgeable and courteous service
• Meeting the customers requirements from point of order to delivery of product
• Raising quotes and processing hire and sales orders
• Following up on customer orders, to ensure successful delivery and obtain any feedback regarding equipment and service.
• Ensuring product knowledge is maintained at an adequate level
• Liaise with sales team to maximise sales opportunity across the depot network.

Armed Forces Covenant – As part of our pledge, we support the employment of veterans, recognising military skills and qualifications in our recruitment and selection process.

The Benefits

Enhanced Workplace Pension

Life Assurance

Employee Assistance Programme

Reward and Recognition Programme

Milestone Birthday – Extra Day Off

MyActiveDiscounts - Discounted Gym, Fitness and Travel

Charity Match Funding

The Company

Nixon Hire is a leading provider of site accommodation, welfare facilities,portable toilets and solar solutions to hire.

Our vision is to provide outstanding service from exceptional people to ensure we are always first choice.

The Values

We invest in our people and implement processes to allow us to deliver first class service to our customers.

• Offering Products Customers Value

We ensure our products are always the best the marketplace has to offer and meet our customers' changing needs.

• Being An Industry Leader In Innovation

For over 57 years Nixon Hire have embraced change, invested in technology and pioneered products which benefit our customers and the environment.

Nixon Hire

CityWest Business Park, Newcastle Upon Tyne, NE4 7DF