Hire Desk Team Leader

Nationwide Platforms; Warrington; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading equipment rental company in Warrington is looking for a Hire Desk Team Leader to provide management and support to Hire Desk Controllers. The role involves overseeing the customer experience and acting as an escalation point for issues. Ideal candidates will demonstrate strong leadership skills and a commitment to exceptional customer service.

Responsibilities

• Direct line management of Hire Desk Controllers.
• Handle escalations for customer experience issues.

Job description

Overview

We have a new career opportunity for a Hire Desk Team Leader to join the team based at NCC in Birchwood reporting to the Customer Service Manager.

This position provides an exciting opportunity for direct line management and support to a group of Hire Desk Controllers who handle the end-to-end customer experience for a set portfolio of strategic customers. You will act as an escalation point for yo...