Hire Desk Manager

Prevent Group; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Hire Desk Manager to join their rapidly growing team. This role offers the opportunity to lead a team dedicated to delivering exceptional customer service while maximizing revenue opportunities. You will be instrumental in fostering strong relationships, ensuring adherence to service level agreements, and enhancing customer satisfaction. With a commitment to employee wellbeing and development, this forward-thinking company provides a supportive environment where your leadership skills can truly shine. Join a leader in the equipment rental sector and make a significant impact in a thriving organization.

Benefits

Flexible rewards package

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Experience in customer service, ideally in a Service Centre environment.
• Strong leadership skills with a focus on team development.

Responsibilities

• Lead a team of hire controllers to deliver exceptional customer service.
• Collaborate with service centres for a seamless customer experience.

Skills

Customer Service Management

Interpersonal Skills

Leadership

Problem Solving

Planning and Organization

Job description

About The Role

Are you an experienced people manager looking for a new and exciting career opportunity? We may have the perfect role for you!

We are experiencing a period of significant company growth, making it an excellent time to join our team and contribute to our commitment to “Deliver Service Excellence”.

As a Hire Desk Manager, you will lead a team of hire controllers to ensure the delivery of exceptional customer service aligned with the Service Level Agreement (SLA), while maximizing Sunbelt Rentals' opportunities to increase revenue and market share. Your responsibilities will include:

1. Providing excellent customer service and managing customer expectations within the SLA framework.
2. Collaborating with Sunbelt Rentals Service Centres to ensure a seamless customer experience.
3. Developing a strong sense of customer ownership, understanding all aspects of the SLA, customer requirements, and processes.
4. Operating remotely within the customer's environment.
5. Building effective relationships across all client sites.

What can we offer you? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. Our benefits include a flexible rewards package, generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.

About You

We will support your success with tailored training and development opportunities aligned with your career aspirations. To excel in the Hire Desk Manager role, you should bring:

• Previous experience in a customer service role, ideally within a Customer Contact or Service Centre environment.
• Strong interpersonal and influencing skills, with the ability to communicate effectively across all levels within Sunbelt Rentals and with customers.
• A dedicated customer service ethic, with proactive issue resolution and service improvement focus.
• Effective planning, organization, and attention to detail, with adherence to company standards.
• Proven leadership skills with experience in managing and developing teams.

About Us

Sunbelt Rentals is a leader in equipment rentals across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve diverse sectors including construction, industrial, energy, infrastructure, government, and events. Our teams turn possibilities into realities, making the impossible possible.

Our people are central to our values. We are committed to fostering a diverse and inclusive culture, ensuring equality of opportunity, and promoting fairness and respect.

Your health, safety, and wellbeing are a priority. We support initiatives like mental health awareness campaigns, first-aider programs, and provide access to a 24/7 employee assistance helpline, counseling, and financial wellbeing resources.