Hire Desk Manager

Driver Hire Borders; Hedge End; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading FTSE100 company as a Hire Desk Manager in an exciting growth phase. You'll manage a team to ensure exceptional customer service aligned with Service Level Agreements, while building relationships and maximizing revenue opportunities. Enjoy a competitive rewards package including generous holidays, life assurance, and more.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Proven experience in managing teams and delivering excellent customer service.
• Familiarity with Service Level Agreements and customer requirements.
• Ability to work collaboratively with various teams.

Responsibilities

• Manage a team of hire controllers to ensure effective customer service.
• Collaborate with Service Centres for a seamless experience.
• Develop customer relationships and understand SLA processes.

Skills

Customer Service

Team Management

Relationship Building

Job description

Are you an experienced people manager looking for a new and exciting career move? Read on, as we may have just the job you are looking for!

We are experiencing an exciting period of company growth, making it a great time to join our team and play a key role in our commitment to “Deliver Service Excellence”.

In the role of Hire Desk Manager, you will manage a team of hire controllers to ensure that optimum customer service is delivered to the client in line with the Service Level Agreement (SLA), while maximizing Sunbelt Rentals' opportunities to increase revenue and market share. Your responsibilities will include:

• Providing excellent customer service and managing customer expectations within the SLA framework.
• Collaborating with Sunbelt Rentals Service Centres to ensure a seamless customer experience.
• Developing a strong sense of customer ownership, being fully familiar with all aspects of the SLA, customer requirements, and processes.
• Operating remotely within the customer environment.
• Building effective customer relationships across all client sites.

What can we offer you? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. Our industry-leading rewards package includes a generous holiday allowance (with options to buy and sell annual leave), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.