Hire Desk Executive

Conquip Engineering Group; Holybourne; On-site; GBP 32,000 - 34,000; Full time

Job summary

Conquip Engineering Group is seeking a Hire Desk Executive at our Alton, Hampshire HQ. You will manage hire desk enquiries, support customers through the hire journey, and coordinate orders to ensure on-time delivery.

We value strong attention to detail and a customer-first mindset. The role is office-based, Monday to Friday, 7:30am - 5:00pm, with £32,000-£34,000 per annum salary in a permanent contract.

Qualifications

• Strong attention to detail and accuracy.
• Customer-first mindset with proactive approach.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Manage and respond to all hire desk enquiries promptly and professionally.
• Support customers throughout the full hire journey, providing excellent service.
• Coordinate orders to ensure delivery is on time and in full.
• Liaise with Transport, Yard and Operations teams to maintain smooth workflows.
• Schedule large deliveries and manage site bookings efficiently.
• Process off-hire requests and coordinate returns accurately.
• Handle goods-in processes following depot inspections.
• Monitor and follow up on FO C hires.
• Provide updates on stock availability and lead times.
• Resolve queries across customers, warehouse, yard and transport teams.

Skills

Customer service

Organisation

Communication

Problem solving

Team player

Job description

Hire Desk Executive

Date Posted: 2026-08-24T14:02:33

Location: Holybourne, Hampshire, GB, GU34 4

Contract Type: Permanent

Closing Date: 2026-09-21T16:46:03.497

Salary: £32,000 - £34,000 per annum

Location and Hours

Location: Alton, Hampshire (GU34)

Hours: Monday to Friday, 7:30am - 5:00pm (Office Based)

Interviewing

Immediately, please apply directly

About Conquip Engineering Group

Conquip Engineering Group is a UK-based manufacturer at the forefront of innovation in heavy-duty and construction equipment sectors. We design, manufacture, and supply engineered solutions to some of the largest construction and infrastructure projects across the UK and internationally.

The Opportunity

We are delighted to offer a fantastic opportunity within the heart of our Hire team at our Alton headquarters. This role is ideal for someone with strong attention to detail, a customer-first mindset, and a drive to make a real impact on day-to-day operations. You will play a key role in ensuring our hire fleet is managed efficiently, supporting customers throughout their hire journey and helping deliver a seamless, on-time service across the business.

We are looking for someone with strong life experience, confidence, and the ability to take ownership of customer outcomes within a fast-paced operational environment.

Key Responsibilities

• Manage and respond to all hire desk enquiries promptly and professionally


• Support customers throughout the full hire journey, providing excellent service


• Coordinate orders to ensure delivery is on time and in full


• Liaise effectively with Transport, Yard, and Operations teams to maintain smooth workflows


• Schedule large deliveries and manage site bookings efficiently


• Process off-hire requests and coordinate returns accurately


• Handle goods-in processes following depot inspections


• Monitor and follow up on free-of-charge (FOC) hires


• Provide accurate updates on stock availability and lead times


• Resolve queries across customers, warehouse, yard, and transport teams promptly


• Identify and suggest opportunities to enhance the customer experience

What Success Looks Like

• Orders processed accurately and efficiently


• High levels of customer satisfaction (NPS)


• Consistent on-time, in-full delivery performance


• Proactive problem solving and clear communication


• Professional representation of Conquip at all times

Person Specification

• Strong organisational and planning skills


• Excellent communication skills, both written and verbal


• Ability to work effectively under pressure in a fast-paced environment


• High attention to detail and accuracy


• A proactive, problem-solving approach


• A positive attitude and strong work ethic


• A collaborative team player who embraces Conquip's core values

How to Apply

To be considered for this role, please apply directly via this advert or contact our Head of Recruitment for further information. We look forward to hearing from you.

Team Conquip

#s1-Gen

service across the business. We are looking for someone with strong life experience, confidence, and the ability to take ownership of customer outcomes within a fast paced operational environment. Key Responsibilities Manage and respond to all hire desk enquiries promptly and professionally Support customers throughout the full hire journey, providing excellent service Coordinate orders to ensure delivery is on time and in full Liaise effectively with Transport, Yard and Operations teams to maintain smooth workflows Schedule large deliveries and manage site bookings efficiently Process off-hire requests and coordinate returns accurately Handle goods-in processes following depot inspections Monitor and follow up on free-of-charge (FOC) hires Provide accurate updates on stock availability and lead times Resolve queries across customers, warehouse, yard and transport teams promptly Identify and suggest opportunities to enhance the customer experience What Success Looks Like Orders processed
accurately and efficiently High levels of customer satisfaction (NPS) Consistent on-time, in-full delivery performance Proactive problem solving and clear communication Professional representation of Conquip at all times Person Specification Strong organisational and planning skills Excellent communication skills, both written and verbal Ability to work effectively under pressure in a fast-paced environment High attention to detail and accuracy A proactive, problem-solving approach A positive attitude and strong work ethic A collaborative team player who embraces Conquip's core values How to Apply To be considered for this role, please apply directly via this advert or contact our Head of Recruitment for further information. We look forward to hearing from you. Team Conquip

Hire Desk Executive Location: Alton, Hampshire (GU34) Hours: Monday to Friday, 7:30am - 5:00pm (Office Based) Salary: £32,(Apply online only) - £34,(Apply online only)+ per annum Interviewing: Immediately, please apply directly About Conquip Engineering Group Conquip Engineering Group is a UK-based manufacturer at the forefront of innovation in heavy-duty and construction equipment sectors. We design, manufacture and supply engineered solutions to some of the largest construction and infrastructure projects across the UK and internationally. The Opportunity We are delighted to offer a fantastic opportunity within the heart of our Hire team at our Alton headquarters. This role is ideal for someone with strong attention to detail, a customer-first mindset and a drive to make a real impact on day-to-day operations. You will play a key role in ensuring our hire fleet is managed efficiently, supporting customers throughout their hire journey and helping deliver a seamless, on-time