Hire Desk Coordinator

Pure Resourcing Solutions Limited; Chelmsford; On-site; GBP 35,000; Full time

Job summary

A hiring solutions provider near Chelmsford is seeking an experienced Hire Desk Coordinator. The role involves managing the hire desk's operations, providing administrative support, and ensuring exceptional customer service. Ideal candidates will have prior experience in account management or customer service, understand hire desks, and possess strong communication skills. The position offers a starting salary of circa £35,000 and opportunities for career progression.

Qualifications

• Experience in account management or customer service.
• Knowledge of hire desks, preferably within plant hire.
• Ability to communicate effectively via email and phone.

Responsibilities

• Prepare quotes for customers using internal systems.
• Manage daily operations of the hire desk.
• Provide general administrative support and data entry.

Skills

Customer service experience

Understanding of hire desks

Effective communication skills

Multitasking ability

IT system proficiency

Familiarity with CRM systems

Tools

Microsoft Office Suite

CRM systems

Job description

Overview

We are looking an experienced Hire Desk Coordinator to join a busy company near Chelmsford. This varied role involves supporting the running of the hire desk, and ensuring all related admin is completed whilst providing exceptional customer service.

Location and hours

You will be working in the office Monday to Friday. Starting salary will be circa £35,000. Due to the location of the company, only applicants with their own transport will be considered for this role.

Key Responsibilities

• Respond to and prepare quotes for customers using internal systems
• Manage daily operations of the desk whilst keeping customer details up to date
• Run the hire desk proficiently and manage all time sensitive daily tasks
• Act as first point of call for customer enquiries via phone and email
• Liaise and coordinate with internal and external teams
• Provide general administrative support, including any data entry

Experience & Skills Required

• Experience within an account management or customer service role
• Have worked in or understand hire desks - ideally within plant hire
• Able to communicate via email and phone and build relationships
• Ability to multitask and prioritise tasks, whilst paying close attention to detail
• Confident using IT systems including Microsoft packages
• Familiar with CRM systems - ideally within rental industry

Opportunities

If you have the skills and experience required for the role, the company can offer clear opportunities for progression to help you build on your career, and any interest in relationship building and business development would be advantageous!

How to apply

For more information or any questions please contact Helen @ Pure for more information