Hire Desk Controller - Safety & Security

HSS Hire Ireland; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading equipment rental company is seeking a Hire Desk Controller in Manchester. You will manage customer enquiries and coordinate hire orders efficiently. This hybrid role requires excellent customer service and communication skills, with a focus on timely delivery and high-quality service. Ideal candidates will have experience in a hire or building materials environment and strong organisational skills. Join a dynamic team that values innovative solutions.

Benefits

Birthday leave

Paid volunteering day

Training and development opportunities

Wellbeing and healthcare support

Flexible benefits like Cycle to Work

Qualifications

• Experience in a Hire or Building Materials environment (preferred).
• Excellent customer service skills and a genuine focus on delivering great experiences.
• Strong communication and relationship-building skills.

Responsibilities

• Manage and process customer orders with accuracy.
• Collaborate with logistics teams to ensure timely equipment delivery.
• Build strong relationships with customers to understand their needs.

Skills

Customer service skills

Attention to detail

Communication skills

Organisational skills

Education

Experience in a Hire or Building Materials environment

Job description

Overview

Hire Desk Controller – Safety & Security
Location: Trafford Park, Hybrid working, 3 days per week in office

At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need to get the job done. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses across the UK work faster, smarter, and more sustainably.

We’re now looking for a confident, customer-focused Hire Desk Controller – Safety & Security to join our growing operations team. You’ll play a key part in managing customer enquiries, coordinating hire orders, and making sure everything runs smoothly from start to finish.

The impact you’ll have

As a Hire Desk Controller, you’ll be at the heart of the action—working closely with customers, suppliers, and our internal teams to make sure every hire order is delivered on time, within budget, and to the highest standard. Your attention to detail and problem-solving skills will help keep operations running smoothly and customers coming back.

A typical day

• Manage and process customer orders with accuracy and care
• Collaborate with operations and logistics teams to ensure timely equipment delivery
• Build strong relationships with customers to understand their needs and deliver solutions
• Use your product knowledge to upsell and cross-sell across different service lines
• Help customers navigate our digital platforms for faster, simpler ordering
• Handle all customer requests and logistics queries within agreed SLAs
• Coordinate third-party carrier movements and ensure deliveries are completed as planned
• Prioritise preferred suppliers in line with contracts to maintain positive margins
• Negotiate with suppliers when needed to improve rates and maximise value
• Keep customers informed about our full range of products and services
• Meet and exceed key performance targets, including completion rates and profitability

What you’ll bring

• Experience in a Hire or Building Materials environment (preferred)
• Excellent customer service skills and a genuine focus on delivering great experiences
• Strong communication and relationship-building skills
• Confidence working in a fast-paced environment with multiple priorities
• High attention to detail and strong organisational skills
• A proactive, can-do attitude with the resilience to get things done
• A full driving licence is desirable but not essential

What you’ll get back

• Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision
• Your birthday each year as annual leave to spend how you want to!
• One paid volunteering day each year to give back to your community
• Training and development opportunities to grow your career and skills
• Wellbeing and healthcare support - at work and at home
• A culture of revolution, driving digital change in a traditional industry
• Discounts and cashback on a huge range of perks including gyms, restaurants, and shopping
• Access to flexible benefits like Cycle to Work, Holiday Buy, Critical Illness Cover and more

Different Perspectives, One Platform

We’re not all the same, and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, switching careers, or looking for your next big move – if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at [e-mail] and one of our team will be happy to help.