Hire Desk Controller - Implant

Nationwide Platforms; Rotherham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading powered access rental company in Rotherham seeks a dynamic hire desk manager to oversee daily operations, ensuring excellent customer service and maximising revenue. The ideal candidate will possess strong communication skills, IT literacy, and experience in account management in a business environment. Join us to contribute to our commitment to safety and innovative solutions in a fast-paced, supportive team.

Responsibilities

• Control the daily running of a busy hire desk.
• Ensure high-level customer service at all times.
• Maximise revenue and profit targets through effective management.

Skills

Strong verbal and written communication skills

IT Literate

Experience of telephone-based account management

Excellent telephone manner

Proactive, high energy team player

Effective negotiation skills

Self-organisation and planning

Ability to work under pressure

Results and target driven

Job description

This position is based at our Balfour Beatty office in Thurnscoe. You will have full control of the day to day running of a busy hire desk, ensuring a high level of service is achieved at all times. Through effective customer management you will maximise revenue and profit targets and ensure fast and efficient fulfilment of orders and administration tasks on a daily basis.

Responsibilities

• Strong verbal and written communication skills
• IT Literate
• Experience of inbound and outbound telephone-based account management, telesales or customer service in a business to business environment
• Excellent telephone manner with the ability to keep calm under pressure and build rapport with customers
• Ability to establish credibility act decisively, but able to recognise and support preferences and priorities of the customer
• Proactive, high energy team player, ability to work closely with colleagues at all levels.
• Able to demonstrate effective negotiation skills to ensure business is won on viable and competitive commercial terms
• Excellent self-organisation, planning and attention to detail designed to ensure accurate information logging and review
• To work well under pressure in what is a very fast paced, changing environment
• Results and target driven and high motivation levels

Desirable

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON?, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry? control and monitoring system.