Hire Desk Controller

NEOS Recruitment; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading plant hire company seeks a Hire Desk Controller for their south west depot. In this role, you will manage customer accounts and coordinate hire processes while ensuring operational efficiency. Candidates must have experience in plant hire, strong organizational skills, and excellent communication abilities. Generous benefits including holiday entitlement, employee support programs, and career progression opportunities are offered.

Benefits

Generous holiday entitlement

Refer-a-friend scheme

Wellbeing support

Employee satisfaction survey

Discounted gift card scheme

Paid volunteer days

On-the-job training

Career progression opportunities

Qualifications

• Experience in plant hire (essential).
• Strong communication skills with a confident telephone manner.
• Ability to work under pressure with excellent time management.
• Enthusiastic and friendly with a positive attitude.

Responsibilities

• Arranging hire contracts for equipment bookings.
• Coordinating and liaising with customers, transport, sales, and workshop teams.
• Monitoring and organising contracts and invoicing.
• Building strong relationships with customers.
• Checking availability of equipment and ensuring accuracy.

Skills

Organisational skills

Attention to detail

Communication skills

Microsoft packages

Tools

Syrinx system

Job description

Social network you want to login/join with:

NEOS Engineering Recruitment are partnered with a leading plant hire company who are recruiting a Hire Desk Controller for their south west depot. Our client is committed to being the first choice for customers through safety, sustainability, and integrity, and is seeking an experienced professional to manage major accounts and coordinate hire processes in a growing team.

The Role:

As a Hire Desk Controller, you will serve as the main point of contact for major account customers, overseeing the on-hire and off-hire process from initial requests through to invoicing, while building strong relationships and ensuring operational efficiency.

Key responsibilities include:

• Arranging hire contracts for equipment bookings.
• Coordinating and liaising with customers, transport, sales, and workshop teams.
• Monitoring and organising contracts and invoicing.
• Working with customers to develop and maintain relationships.
• Checking availability of equipment and ensuring details are accurate and up to date.

Candidate Requirements:

• Experience in plant hire (essential).
• Experience with the Syrinx system (desirable; training provided).
• Good organisational skills and excellent attention to detail.
• Strong communication skills with a confident telephone manner.
• Ability to work under pressure with excellent time management.
• Enthusiastic and friendly with a positive attitude.
• Good knowledge of Microsoft packages.

Salary & Benefits:

• Generous holiday entitlement, increasing with length of service.
• Refer-a-friend scheme and employee assistance program.
• Wellbeing support and annual employee satisfaction survey.
• Discounted gift card scheme with savings up to 15% on major retailers.
• Paid volunteer days for community, charity, and government-supported roles (e.g., Reservists).
• Supportive environment with on-the-job training and career progression opportunities.

This is an excellent opportunity for an experienced hire desk professional to join a growing plant hire company, contributing to customer success while benefiting from a focus on employee development and wellbeing.