Hire Desk Controller

HSS Hire; Portsmouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

HSS Hire is looking for a Hire Controller to enhance customer experiences through excellent service and product knowledge. This role offers opportunities for personal development and contributions towards revolutionizing the building services industry within a collaborative team environment.

Benefits

Birthday leave

Training and development opportunities

Wellbeing and Healthcare support

Cultural revolution involvement

Discounts and cashback on various perks

Flexible benefits through a portal

Qualifications

• Experience in hire or building materials sales preferred.
• Outstanding customer service skills for high-quality experiences.
• Resilience to thrive in fast-paced environments.

Responsibilities

• Administer customer orders with attention to detail.
• Collaborate with operations for timely equipment delivery.
• Upsell and cross-sell by understanding customer needs.

Skills

Customer Service

Multitasking

Attention to Detail

Communication

Relationship Building

Negotiation

Job description

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HSS ProService is revolutionising the building services industry, offering a cutting-edge online marketplace for tools, equipment and materials. Building on HSS Hire's legacy, we're blending innovation and customer-driven solutions to focus on sustainability.

As a Hire Controller at HSS ProService, you'll be at the forefront of taking customers through the sales journey using your amazing customer service skills. You will be converting inquiries into revenue and delivering world-class customer experiences.

As a key part of this dynamic group, you'll gain in-depth knowledge of our products and processes, forming close relationships across our operations network to ensure customers receive what they need, on time and in budget.

You'll be a crucial link between our customers and suppliers, ensuring a seamless service. Your expertise will directly contribute to customer satisfaction and operational success.

A typical day:

• Administer customer orders with great attention to detail to get successful outcomes.
• Collaborate seamlessly with operations teams to ensure timely delivery of equipment.
• Be curious about our customers' needs to upsell and cross-sell effectively.
• Assist customers in navigating our digital channels for maximum convenience.
• Stay up-to-date with our products/services to maximise on sales opportunities.
• Handling all customer requests within agreed SLAs and supporting any logistics queries
• Making recommendations to customers and supporting the ordering process
• Coordinating third-party carrier movements to ensure timely deliveries
• Prioritising preferred suppliers in line with contracts, aiming to maintain positive margins
• Negotiating with suppliers when needed to optimise contract costs
• Educating customers on our diverse divisions to enhance service value
• Meeting and exceeding key KPIs, including job completion rates and margins
• The role will be based permanently within Portsmouth Naval Base

What you'll bring:

• Experience with Hire or Building Materials sales environments is preferred.
• Outstanding customer service skills, providing high quality customer experiences.
• Proven track record of achieving results through building relationships.
• Excellent communication skills, both verbal and written.
• Strong multitasking abilities with attention to detail.
• Proven multitasking abilities and attention to detail
• Resilience and tenacity to thrive in a fast-paced operational environment
• Be able to obtain BPSS security clearance
• Driving license preferable

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to! And in addition {x} per year plus bank holidays!
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

We are laying the foundation for a new era in the building services industry, creating a place where every voice helps build the future. No matter your background, if you contribution will help grow our business we want to hear from you.

We're committed to breaking down barriers and shaping a community that's as diverse as the ideas that power it. Here you belong, because a truly pioneering platform is one where everyone has the chance to contribute.