Hire Desk Controller

LGH UK; Manchester; On-site; GBP 26,000 - 28,000; Full time

Job summary

An established industry player seeks a dedicated customer service professional to join their team in Manchester. In this role, you will provide exceptional service by liaising with customers, confirming their requirements, and developing strong relationships. You will utilize your technical knowledge to offer advice on equipment needs and ensure accurate order processing. Join a company committed to safety and customer satisfaction, where you will be supported in your professional development and encouraged to achieve your goals. This is an exciting opportunity to be part of a collaborative team focused on delivering the best solutions in the lifting industry.

Benefits

25 days Annual Leave (+1 per year capped at 30)

Employee Assistance Program

Enhanced Family Leave

Free Eye Tests

Private Healthcare

Professional Membership / Subscription

Quarterly Incentive Program

Training & Development Programmes

Length of Service Awards

Free Equipment Hire

Qualifications

• Experience in a customer-facing role with strong rapport-building skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Provide high-quality customer service and manage customer inquiries.
• Process orders accurately using Liftware CRM and support team members.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Problem Solving

IT Literacy

Organizational Skills

Tools

Liftware CRM

Microsoft Office

Job description

About The Company

At LGH, we live lifting; it’s all we do, and we do it well, delivering the safety, certainty, and service you need to get the job done.

We combine the highest quality equipment, unrivalled experience, and industry leading expertise, with excellent customer service, to offer you state of the art solutions to meet your lifting challenges. Whatever the load, whatever the location, LGH can take the strain, with unmatched reliability, range, and readiness.

Our locations are spread over the UK and the EU, all located in maritime and/or industrial centres in order to support our customer locally.

LGH adds specialist knowledge and know-how to your operation, lifting your team as well as your load. From a simple toe jack for manual handling, to sophisticated spreader beams for larger loads, we offer the widest range of lifting equipment, on call and ready for delivery, backed by expert advice and on-site expertise.

Across the world, across all industry sectors, trust LGH – the global leaders in lifting gear hire.

Summary Of The Role

To provide the very highest standard of customer service though liaising with customers, confirming their requirements, dealing with their enquiry and developing strong relationships. Input information accurately onto the in-house CRM system. Source equipment where required. Liaise with colleagues regarding work schedules and status of hire/sales equipment. Adhere to company policy regarding pro-active sales procedure. Offer technical advice when requested with regards to equipment requirements. Provide proactive sales support in order to generate new business.

Overview Of Accountabilities

Develops and maintains excellent customer relationships and customer confidence by gathering necessary detail of their requirements, using technical knowledge to advise correct equipment, provide relevant information and sourcing equipment where required; ensures accurate availability of equipment through liaising with colleagues regarding work schedule and status of hire/sales equipment; seeing work through to the end result.

Develops customer opportunities through proactive sales techniques by providing quotations, timely following-ups; building rapport; providing technical information; upselling; proactively seeking new customers; assisting existing and previous customers with future winch hire/sales requirements.

Ensures accurate order processing on the Liftware CRM software by being responsible for all administrative tasks relating to the order management process, in order that systems remain updated and are maintained to allow the hire desk to run efficiently.

Develops and maintains current technical knowledge across the product range by engaging in training, both in house and by external suppliers.

Work collaboratively with internal teams to coordinate and fulfil customer requirements. Provide support to team members, fostering a positive and collaborative work environment.

Proactively works towards team and individual goals, always striving to meet KPIs & customer SLAs.

Puts safety first by complying with company processes and policies, reporting any near misses to the company SHEQ Manager.

Any other duties commensurate with the grade and nature of this position.

Qualifications And Experience

Essential

• Experience in a customer facing role
• Ability to build strong rapport with customers
• Able to work as part of a team, supporting colleagues
• Excellent written and verbal communication skills
• IT literate with good knowledge of Microsoft Office applications
• Excellent organisational, administrative and time management skills
• Diligence and commitment to following tasks through and resolving problems
• Self-motivated with capability of working independently

Working Pattern

Days: Monday to Friday

Hours: 37.5 hours per week between 7:30am – 5pm

Lunch break: 30 minutes unpaid

Company Benefits

• 25 days Annual Leave (+1 per year capped at 30)
• Employee Assistance Program
• Enhance Family Leave
• Free Eye Tests
• Private Healthcare
• Professional Membership / Subscription
• Quarterly Incentive Program
• Training & Development Programmes
• Length of Service Awards
• Personal Milestone Acknowledgements
• Free Equipment Hire
• Free Parking

Ability To Commute/relocate

• Atherton, Manchester M46 9JZ: reliably commute or plan to relocate before starting work (required)

Salary

• £26,000.00 - £28,000.00 per annum DOE