Hire Desk Controller

Lanes Group Plc; Leyland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading utility solutions company in Leyland is seeking a Hire Desk Controller to manage equipment hiring and returns, ensuring effective coordination with contracts and suppliers. The ideal candidate will have prior experience in hire desk operations and a strong attention to detail. This role offers 24 days holiday, pension, and other employee benefits.

Benefits

24 days holiday allowance plus bank holidays

Pension

Death in service benefit

Employee assistance programme

Free car parking

Qualifications

• Previous Hire Desk Controller experience is essential.
• Ability to manage multiple tasks effectively under pressure.
• Proficiency in using software systems.

Responsibilities

• Process hire requests and manage equipment returns.
• Coordinate with suppliers and site managers.
• Ensure compliance with safety regulations.

Skills

Strong computer skills

Excellent attention to detail

Communication skills

Ability to work at a fast pace

Capable of using own initiative

Job description

We are currently seeking a Hire Desk Controller to join our growing team. As a Hire Desk Controller, they will play a crucial role in managing the hire and return of equipment, ensuring smooth coordination between contracts, suppliers, site managers, and maintaining a high standard of customer service.

The role is vital in supporting the successful delivery of utility projects and ensuring that all equipment requirements are met efficiently.

Responsibilities:

• Processing all hire requests throughout for both vehicles and plant through our hive system (on and off hire)
• Contact suppliers for availability of equipment
• Raising purchase order numbers to cover the hire and processing the goods received notes
• Raise hire contracts into the plant management system (Syrinx) ensuring all data is applied correctly and costings are assigned to the correct cost center
• Organise delivery and collection of equipment to meet client project deadlines, while communicating effectively with site managers to ensure smooth operations
• Address any issues that arise such as equipment breakdown or delivery/collection delays and find effective solutions to keep projects on track
• Raise off hires with suppliers and process return notes, ensuring costs are costed on the correct weeks
• Compliance - ensuring all equipment is compliant by coordinating, servicing, maintenance schedules so all plant is fit for purpose and safety regulations are met
• Updating reminder records in Syrinx with the next due date for calibrations and inspections
• Creating and maintaining job cards in Syrinx for repairs and damages for owned and hired assets
• Creating order numbers to cover repairs, damages and lost items for suppliers and ensuring costs are recovered through Syrinx
• Update fleet numbers in Syrinx when kit is being exchanged and update managers
• Plants sheets - Daily updates on contract movements, gang changes or kit movements
• Answering internal and external calls relating to plant

Benefits:

• 24 days holiday allowance plus bank holidays
• Pension
• Death in service
• Employee assistance programme
• Free car parking

Requirements:

• Previous Hire Desk Controller experience
• Ability to work at a fast pace and under pressure
• Strong computer skills
• Excellent attention to detail, communication skills, able to use own initiative

Sapphire Utility Solutions is committed to fostering a workplace culture that prioritises the well-being, growth, and safety of our employees. Through continuous training, professional development opportunities, and a supportive environment that values every individual's unique contribution, we empower our team to uphold the highest standards of integrity, collaboration, and inclusivity.