Hire Desk Controller

Mabey Hire; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Health and wellbeing benefits

A great pension scheme

Competitive salary

Job summary

Mabey Hire in Glasgow is seeking a Hire Desk Controller to join our Hire Desk Sales Team. This full-time, permanent role offers a competitive base with benefits and opportunities to upskill within a long-standing industry leader.

Based in Glasgow, the successful candidate will handle customer interactions, drive outbound sales, and help ensure efficient depot operations while upholding health and safety standards.

Qualifications

• GCSE level education required.
• At least 12 months customer service and selling experience.
• Strong attention to detail and problem-solving skills.
• Good active listening and communication abilities.
• IT literacy and comfortable with basic systems.

Responsibilities

• Effectively communicate and build rapport with customers to improve performance and drive sales.
• Conduct outbound telesales calls to increase sales volumes.
• Promote and improve customer service by reducing NCRs.
• Monitor transport activities within the depot to ensure efficient use.
• Comply with Health and Safety requirements within the depot.

Skills

Customer service

Sales experience

Attention to detail

Problem solving

Active listening

IT literate

Education

GCSE level

Job description

Hire Desk Controller

Location – Glasgow

Salary – Competitive

Job type – Fulltime, Permanent

We are a leading temporary works specialist and at the forefront of our industry for over 60 years, with a reputation built on engineering and service excellence. This enables us to deliver the right temporary works solution for our customers, whatever the scale or complexity of the project. Our customers include civil engineering and construction contractors, asset owners, and consulting engineering firms through to small builders.

We are currently looking for an Hire Desk Desk Controller in the Glasgow area to support our growing Hire Desk Sales Team, this is a fantastic role which will allow the successful candidate to up skill and develop through the company, you will find more details below.

Benefits

• A competitive basic salary
  


• Health and wellbeing benefits


• A great pension scheme

Key Responsibilities

• Effectively communicate and build rapport with customers to improve performance and drive sales.


• Conduct outbound Telesales call to increase sales volumes.


• Promote and improve customer service by reducing Non Conformance Reports (NCRs).


• Monitor transport activities within the depot to ensure the most efficient and cost effective use.


• Comply with Health and Safety requirements and ensure compliance within the depot.

What You Need

• GCSE level of education


• At least 12 months customer service and selling experience


• Attention to Detail


• Problem solving


• Active listening


• IT literate