Hire Desk Controller

Pertemps; Glasgow; On-site; GBP 28,000 - 30,000; Full time

Job summary

Pertemps, a leading recruitment agency, is seeking a Hire Desk Controller for a busy depot in Kilsyth. The role involves managing hire enquiries, processing orders, and providing excellent customer service in a fast-paced environment. With a competitive salary and the opportunity for permanency, it promises ongoing support and development within a collaborative team.

Benefits

Competitive salary

Opportunity to move into a permanent role

Supportive team environment

Ongoing training and career development

Qualifications

• Previous experience in a hire desk or plant/tool hire environment.
• Ability to multitask and work in a fast-paced environment.
• Team player with a proactive approach.

Responsibilities

• Handle inbound hire enquiries via phone and email.
• Process hire orders and maintain accurate system records.
• Liaise with the yard, drivers, and workshop teams.

Skills

IT skills

Communication

Multitasking

Customer Service

Job description

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Hire Desk Controller

Location: Kilsyth

Hours: Monday to Friday, 7:30 AM – 4:30 PM

Salary: £28,000 – £30,000 per annum

Contract: Temp-to-Perm (TTP)

Are you an organised and customer-focused professional with experience in plant or tool hire? We’re looking for a Hire Desk Controller to join a busy depot in Kilsyth, providing first-class service and support to clients and internal teams.

Key Responsibilities:

• Handle inbound hire enquiries via phone and email
• Process hire orders and maintain accurate system records
• Liaise with the yard, drivers, and workshop teams to ensure efficient dispatch and returns
• Manage hire schedules and availability
• Provide excellent customer service and resolve queries promptly

Requirements:

• Previous experience in a hire desk or plant/tool hire environment
• Strong IT and communication skills
• Ability to multitask and work in a fast-paced environment
• Team player with a proactive approach
• Knowledge of hire management systems is an advantage

What’s on Offer:

• Competitive salary: £28,000 – £30,000
• Opportunity to move into a permanent role
• Supportive and collaborative team environment
• Ongoing training and career development