Hire Controller - Southampton

Pickerings; Southampton; On-site; GBP 35,000; Full time

Job summary

Pickerings is seeking a Hire Controller for their Southampton depot. This role involves managing customer interactions, processing sales orders, and planning deliveries while also developing new business opportunities. Applicants should have strong customer service experience in related fields and be prepared for future relocation to Alton.

Benefits

33 days holiday, inclusive of public holidays

Company pension and life assurance

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience in a customer service role in fast-paced environments.
• Effective communication over the telephone and email.
• Proficient user of in-house systems.

Responsibilities

• Manage customer enquiries and process sales orders.
• Plan deliveries to optimize routes and customer satisfaction.
• Undertake outgoing enquiries to identify new business opportunities.

Skills

Customer Service

Communication

Relationship Building

Computer Literacy

Job description

• £34,290 pa
• Full time – office based
• 40 hours per week - 8.00am to 5pm Monday to Friday
  
  

Who Are Pickerings

Pickerings is a leading supplier of high-quality temporary buildings. We design and supply solutions to a diverse customer base, including schools needing extra classrooms, commercial businesses needing additional office space and construction sites needing a complex of offices and welfare facilities.

The Role

As a Hire Controller you’ll be part of a team of four based in the office at our Southampton depot.

You’ll be regularly interacting with customers by telephone and e-mail to manage their enquiries, processing sales orders and gathering post installation feedback.

Alongside this you’ll be planning deliveries to ensure routes are practical, cost effective and meet customer expectations.

In addition to handling incoming customer enquiries, you’ll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities.

The Company plans to relocate the depot to Alton in Hampshire in the next 18 to 24 months and therefore expects applicants to be able to commute to this location.

About You

You’ll have gained experience from a customer service role in a fast-paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction, where you’ve had to build and foster relationships with customers and use your product knowledge to identify the best solution for them.

You will be able to communicate effectively and professionally over the telephone and in e-mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as you’ll need to become a proficient user of our in-house systems.

Our business primarily operates between 8am and 5pm, Monday to Friday, but a flexible approach to working hours is required to meet operational need.

What We Offer

In addition to an annual salary of £34,290, you’ll get:

• 33 days holidays, inclusive of public holidays and a festive shut-down period
• Company pension and life assurance schemes
• Cycle to work scheme
• Employee Assistance Programme