Hire Controller

Speedy Hire Plc.; Ossett; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

Discount across Speedy brand (95%)

Training and career progression

Health cash plan

Staff shop discounts

Green commute initiative

Employee assistance program

Job summary

Speedy Hire Plc. is seeking a Hire Controller in Ossett to coordinate the end-to-end hire process from order intake to delivery and collection. Working with depot teams, stock, drivers and engineers, you will ensure customer needs are met with efficient service and strong relationship management.

You will be desk-based, liaising with multiple departments to minimise delays and maintain high customer satisfaction while supporting sales and ESG objectives within the business unit.

Qualifications

• Strong organisational skills.
• Strong communication skills both verbal and written.
• Adaptability to changing priorities and environments.
• Commitment to learn and develop within the role.
• Valid driving license required.
• Previous experience in hire or similar sales/operational role.
• Ability to support ESG initiatives within the business unit.

Responsibilities

• Coordinate the entire hire process from order to delivery and collection.
• Liaise with depot teams, stock, drivers and engineers to fulfil customer needs.
• Provide frontline customer service and sales support to maximise customer satisfaction.

Skills

Organisational skills

Communication skills

Adaptability

Willingness to learn

Driving licence

ESG awareness

Job description

Speedy are the UK’s leading hire provider with the widest range of tools, specialist hire equipment, plant and support services – everything for every job!

Job Title - Hire Controller

Location - Ossett

Working Hours - Mon - Fri, 07:30 - 17:00 - 45 hours per week

Based in the depot, the Hire Controller is a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they’re satisfied with our service.

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

For us to help you on your journey to success, here’s what you’ll need:

• Strong organisational skills
• Strong communication skills both verbally & written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy – Decade to Deliver.

What We Offer

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check. The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Grouprequire proof of right to work in the UK by the start of employment.