Hire Controller

Driver Hire Borders; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading FTSE100 equipment rental provider as a Hire Controller. You'll play a vital role in delivering exceptional customer service and maintaining operational excellence. This position offers a dynamic work environment where your contributions will directly impact customer satisfaction and business success.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Comprehensive company pension scheme

Qualifications

• Experience in a customer service environment preferred.
• Ability to manage the customer journey effectively.
• Capable of working in a busy operational environment.

Responsibilities

• Deliver best-in-class service and maximize upselling opportunities.
• Manage orders from inquiry to feedback and organize logistics.
• Build and maintain relationships with customers.

Skills

Customer Service

Communication

Initiative

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you the type of person who enjoys regularly interacting with customers, offering support with inquiries, and seamlessly converting them into sales? If so, this could be the role for you. We’re looking for Hire Controllers with excellent customer service skills who thrive in a busy operational environment to join our team and help us deliver our customer promise: to delight every customer, every time.

In the role of Hire Controller, you'll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage each order from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. For logistics, you will organize all jobs for the following day, allocating them to drivers. You’ll need to think on your feet and use your initiative to ensure we deliver the best experience for our customers and continuously improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return?

You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package, including a generous holiday allowance (with the option to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a comprehensive company pension scheme.