Hire Controller

Speedy Hire; Lichfield; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hire provider in the UK is seeking a Hire Controller in Tamworth. This role involves managing customer relationships, overseeing the hire process, and ensuring customer satisfaction. Candidates should have strong organisational skills, a UK driving licence, and be passionate about personal development. The company offers various benefits, including flexible working arrangements and comprehensive training.

Benefits

26 days annual leave plus bank holidays

Life assurance and pension scheme

Subsidised canteen facilities

95% discount across the Speedy brand

Access to exclusive discounts and offers from leading retailers

Career progression pathways

Qualifications

• Full UK driving licence required.
• Previous experience in the hire industry or a similar operational or sales environment is desirable.
• Genuine commitment to personal and professional development.

Responsibilities

• Manage the full hire cycle, including order processing, deliveries, and collections.
• Build and maintain relationships with customers and internal teams.
• Ensure high levels of customer satisfaction through effective communication.

Skills

Organisational skills

Communication

Problem-solving

Job description

Hire Controller – Tamworth
Working Hours: Monday to Friday, 08:00 – 17:00 (40 hours per week)

Join the UK’s Leading Hire Provider

At Speedy, we’re proud to be the UK’s foremost provider of tool and equipment hire, offering an extensive range of solutions from tools and specialist equipment to plant hire and support services – everything required for every job.

We are currently seeking a Hire Controller to join our team in Tamworth. This role is a key part of our depot operations, acting as the front line of customer service and sales support. The successful candidate will be responsible for coordinating the complete hire process – from initial enquiry to final collection – ensuring a seamless and efficient experience for our customers.

Key Responsibilities:

• Build and maintain strong relationships with customers and internal teams

• Manage the full hire cycle, including order processing, scheduling deliveries and collections

• Liaise with stock teams, drivers, engineers, and other departments to ensure timely fulfilment

• Ensure the highest levels of customer satisfaction through excellent communication and organisation

• Operate in a desk-based environment with frequent cross-functional coordination

What We’re Looking For:

• Excellent organisational and time-management skills

• Strong verbal and written communication abilities

• Flexibility and a proactive approach to problem-solving

• A genuine commitment to personal and professional development

• A full UK driving licence

• Previous experience in the hire industry or a similar operational or sales environment is desirable

• Passion for supporting our ESG Strategy – Decade to Deliver

What We Offer:

• 26 days annual leave (plus bank holidays)

• Life assurance and pension scheme

• Subsidised canteen facilities

• 95% discount across the Speedy brand

• Comprehensive training, development, and clear career progression pathways

• Voluntary Health Cash Plan

• Access to My Staff Shop: exclusive discounts and offers from leading retailers

• Green Commute Initiative: cycle-to-work scheme

• Access to PAM Employee Assistance Programme (EAP): free, confidential support covering wellbeing, legal, financial and personal matters

• Industry-leading Work Life Balance initiative, including options for flexible and hybrid working, varied working hours, job sharing, and term-time working

• Career Line of Sight programme: clear guidance on progression opportunities within Speedy

We are proud to be an inclusive and diverse employer. All applicants are welcome regardless of ethnicity, religion, sexual orientation, gender identity, parental status, national origin, veteran status, neurodiversity, or disability.

Please note that certain roles within The Speedy Group UK&I may require DBS, credit, or security clearance checks. Proof of the right to work in the UK will be required prior to the commencement of employment.

Apply early – We may close this vacancy ahead of the advertised deadline if a high volume of applications is received.

To learn more about our ESG commitments and policies, please visit:
https://www.speedyservices.com/esg/governance