Hire Controller

Sunbelt Rentals Limited; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading equipment rental provider in the UK seeks a Hire Controller to join their Customer Service team. You will deliver exceptional service, manage customer orders from enquiry to post-hire feedback, and build lasting relationships with clients. The ideal candidate possesses strong communication skills and a background in customer service. Join us for a competitive rewards package and opportunities for career growth.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Great company pension scheme

Qualifications

• Proven experience in a Customer Service role, preferably handling inbound enquiries.
• Comfortable using judgment and initiative to make decisions.
• Effective team member with a collaborative approach.

Responsibilities

• Deliver best-in-class service while maximizing upselling opportunities.
• Manage orders from enquiry to post-hire feedback.
• Build relationships with regular customers.

Skills

Exceptional communication skills

Customer service experience

Negotiating and influencing skills

Computer literacy in MS Office

Job description

Overview

CUSTOMER SERVICES - IT'S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business—looking after our customers. This means building relationships, understanding what they do, how they do it, and, most importantly, how we can help them do it better. You’ll deliver a best-in-class service while using product knowledge to maximise upselling opportunities. Your days will involve communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and continue to improve our service.

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

Responsibilities

• Deliver a best-in-class service whilst using product knowledge to maximise upselling opportunities.
• Communicate with customers via telephone, email and website requests; manage an order from enquiry to post-hire feedback.
• Own the customer journey and build relationships with regular customers.
• Use initiative to ensure the very best experience for customers and help continuously improve the service.

Qualifications

• Proven experience in a Customer Service role, preferably handling inbound order/sales enquiries and completing transactions to satisfy customers.
• Previous experience in the hire or construction industry would be advantageous but not essential.
• Experience in developing and utilising product knowledge; eager to understand our product range and the wider Sunbelt business.
• Exceptional communication skills including negotiating and influencing; ability to engage and build relationships with internal and external customers.
• Comfortable using judgment and initiative to make decisions in line with company policies and pricing structures.
• Effective team member with a highly supportive, collaborative approach.
• Flexible and adaptable; able to manage a varied, fast-paced operational day with multiple tasks, deadlines and targets while maintaining high standards of accuracy.
• Commitment to continuous improvement; puts forward and acts on suggestions to improve processes and service levels.
• Good level of computer literacy in MS Office; able to learn new IT systems and use technology effectively in the role.

About Sunbelt Rentals and Benefits

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada—with specialist operations in Europe. We provide solutions to construction, industrial, energy, infrastructure, government and events. Our teams strive to make the impossible possible and turn what if into what is.

Our people are at the heart of our values and our greatest asset. We look after our customers and we’re committed to diversity and inclusion, equality of opportunity, and a culture of fairness and respect. Your health, safety and wellbeing are important to us; we offer mental health awareness initiatives, a first-aider programme, access to a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

What can we offer you in return? You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider, with an industry-leading flexible rewards package including generous holiday allowance (with the option to buy and sell annual leave), life assurance, a retail discount scheme, employee recognition awards and a great Company pension scheme.