Hire Controller

Speedy Hire Plc; Hedge End; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hire services company is seeking a Hire Controller in Southampton to manage the hire process, ensuring customer satisfaction. You will coordinate with teams for timely delivery and service while maintaining strong relationships. Strong organisational skills and previous experience in the hire industry are essential for this role. This position offers a 9-month fixed term contract with potential for permanence, along with excellent benefits including 26 days of annual leave and significant staff discounts.

Benefits

26 days annual leave (plus bank holidays)

Life assurance & pension scheme

Subsidised canteen facilities

95% staff discount across the brand

Opportunities for training, development, and career progression

Voluntary Health Cash Plan

Access to My Staff Shop discounts

Cycle-to-work scheme

Employee Assistance Programme for support

Flexible working patterns

Qualifications

• Strong organisational skills with the ability to multitask.
• Excellent verbal and written communication skills.
• Adaptability and a proactive attitude.
• Commitment to learning and personal development.
• A valid UK driving licence.
• Previous experience in the hire industry, sales, or a similar operational role.

Responsibilities

• Manage the end-to-end hire process, from order taking to delivery and collection.
• Build and maintain excellent relationships with customers.
• Liaise daily with stock teams, drivers, and engineers to ensure equipment availability.
• Provide clear, professional communication to both customers and colleagues.
• Support operational efficiency within the depot.
• Uphold our ESG Strategy by supporting sustainable practices.

Skills

Strong organisational skills

Excellent verbal and written communication skills

Adaptability

Proactive attitude

Commitment to learning

Valid UK driving licence

Experience in hire industry or operational role

Job description

Location: Southampton, Hampshire, SO18 2FA
Working Hours: Monday to Friday, 07:30 - 17:00 (42 hours per week)
Contract Type: 9 Month Fixed Term Contract, with a view to permanent

Are you highly organised, customer-focused, and ready to take on a vital role in operations?

A Hire Controller is a key role in the equipment and tool hire industry. They act as the main link between our customers and the depot, ensuring that equipment is available, delivered, and collected on time while providing excellent service.
We're looking for a motivated Hire Controller to join our team in London. This is a fantastic opportunity to be at the heart of our depot operations, ensuring our customers receive excellent service from order through to delivery and collection.

About the Role

As a Hire Controller, you'll be the first point of contact for our customers, managing the entire hire process from start to finish. You'll build strong relationships, coordinate with internal teams, and ensure equipment is delivered on time and in top condition.

This is a desk-based role where you'll work closely with stock teams, drivers, and engineers to ensure a seamless service with minimal delays - keeping our customers happy and our operations running smoothly.

Key Responsibilities

• Manage the end-to-end hire process, from order taking to delivery and collection

• Build and maintain excellent relationships with customers

• Liaise daily with stock teams, drivers, and engineers to ensure equipment availability

• Provide clear, professional communication to both customers and colleagues

• Support operational efficiency within the depot

• Uphold our ESG Strategy - Decade to Deliver by supporting sustainable and responsible practices

What We're Looking For

• Strong organisational skills with the ability to multitask

• Excellent verbal and written communication skills

• Adaptability and a proactive attitude

• Commitment to learning and personal development

• A valid UK driving licence

• Previous experience in the hire industry, sales, or a similar operational role

What We Offer

• 26 days annual leave (plus bank holidays)

• Life assurance & pension scheme

• Subsidised canteen facilities

• 95% staff discount across the Speedy brand

• Opportunities for training, development, and career progression

• Voluntary Health Cash Plan

• Access to My Staff Shop discounts across a wide range of retailers

• Cycle-to-work scheme via the Green Commute Initiative

• PAM Employee Assistance Programme (EAP) for confidential support and counselling

• Work Life Balance initiative with options for flexible working patterns

• Career Line of Sight programme to map your progression within the Speedy Group

Additional Information

• This role is offered as a 9 month fixed term contract, with the possibility of becoming permanent for the right candidate.

• Some roles may be subject to DBS, credit, or security checks.

• All applicants must have the legal right to work in the UK.

• We are an equal opportunities employer and welcome applications from all backgrounds.

Learn more about our ESG and inclusion policies:
https://www.speedyservices.com/esg/governance

Apply now and take the next step in your career with Speedy!