Hire Controller

FTH Hire Group; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hire company in the UK is seeking a Hire Controller to oversee and manage depot operations. You will handle incoming customer inquiries, manage hire stock levels, and support business growth by developing client relationships. The ideal candidate will possess strong organisational, negotiating, and communication skills along with a commitment to delivering high-quality service.

Benefits

Loyalty bonus scheme

Pension - auto enrolment

28 days holiday

Perk Box

Birthday Gift

Qualifications

• Demonstrable experience in a similar hire operations role is essential.
• Confidence to work on own initiative.
• Proven experience in selling products & services to end users.

Responsibilities

• Oversee and manage depot hire operations efficiently.
• Manage local hire fleet stock levels and ensure supply maximization.
• Handle and manage incoming calls and sales enquiries.

Skills

Organisational skills

Communication skills

Client relationship development

Negotiating skills

Time management

Self-confidence

Tools

IT systems

Job description

FTH Hire Group is one of the largest independent plant and tool hire companies in the UK, with 18 depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are looking to take on additional high calibre team members.

The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within the depot, working both internally, operationally and directly with customers. Through providing opportunities to evolve the depot s customer service delivery, you will be strengthening our market presence by being responsible for the smooth running of the Hire Desk and control of all hires coming in and out of the depot.

A background in construction or plant and tool knowledge is desirable, but not essential to succeed in this role. Demonstratable experience within a similar hire operations role is essential.

Main Responsibilities

Oversee and manage depot hire operations to meet agreed service delivery levels in an efficient, personable and professional manner

Oversee and manage local hire fleet stock levels and work closely with internal teams to ensure local and network hire fleet supply is maximized to support business objectives

Undertake internal review and audit of local hire contract activity to support hire contract quality management within local team and in line with company process expectations

Locally oversee and quality manage the new hire contracts and off-hires activity within local depot and support general enquiries in line with company process standards

Support central logistics team to ensure the efficient running of local and central transport to support a high-quality service delivery resource to our clients

Responsible for (in conjunction with the central Re-hire team) the Re-hire allocation; identifying and prioritizing customer requirements to maximise business growth opportunities

Handle and manage incoming external / internal calls and sales enquiries to support local team as required

Provide hire and transport rate support to local team when Depot Manager is unavailable

Support identification of new business opportunities from inbound enquiries and work with local and regional teams to secure new business wins in line with company sales growth goals

Opportunity to be involved in developing existing and new customer accounts through outbound sales activity

Support and achieve delivery of sales growth targets for all FTH products and services.

What you will need to bring to the role

Effective organisational and communication skills

Committed to providing an industry leading service delivery approach to business development

Capable of developing strong client relationships

Confidence to work on own initiative

Good planning and preparation skills

Flexible in approach to the role to meet business requirements

Self-Confident and ability to work under pressure

Negotiating skills essential

Time management essential

Competent levels of IT understanding

Proven experience in selling products & services to end user

Commitment to self-development

High level of integrity and trust

Benefits

• Loyalty bonus scheme
• Pension - auto enrolment
• 28 days holiday (inclusive of Bank Holidays)
• Perk Box
• Birthday Gift

Job Types: Full-time, Permanent, Monday to Friday 7:00am to 5:00pm