Hire Controller

Jarvie Plant Ltd; East Grinstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Jarvie Plant as a Hire Controller at Speedy HQ, where you will manage the hire process and deliver exceptional customer service. In this role, you'll collaborate closely with partner teams and take ownership of the hire lifecycle, ensuring a customer-first experience. We're committed to supporting our employees, offering competitive salaries and various benefits including a contributory pension scheme and tailored learning opportunities.

Benefits

Competitive salary

Tailored learning opportunities

Employee Discount Scheme

Extra holidays

Supportive Employee Assistance Programme (EAP)

Cycle to Work Scheme

Contributory Company Pension Scheme

Family-friendly policies

Life assurance

Qualifications

• Experience in the hire or sales process is a bonus.
• Proactive and confident working independently.
• Familiarity with Microsoft Office and CRM.

Responsibilities

• Be the main point of contact for customers at Speedy HQ.
• Manage the full hire lifecycle from enquiry to return.
• Ensure all equipment meets safety regulations.

Skills

Customer-first mindset

Strong communication skills

Organizational skills

Problem-solving attitude

Tools

Microsoft Office

CRM tools

Job description

Hire Controller – Speedy Implant

Based at Speedy HQ, Haydock, (WA12 0JQ)

Employed by Jarvie Plant, supporting our partner’s operations

About The Role

We’re excited to offer an opportunity to join Jarvie Plant as a Hire Controller – Implant, based on-site at Speedy HQ, Haydock, working closely with our key partner.

As an implant role, you’ll be fully embedded at our partner's location, serving as the dedicated point of contact for Jarvie Plant. You’ll collaborate daily with both the partner’s team and Jarvie’s internal teams, ensuring the delivery of efficient and reliable hire services. This unique set-up enables you to build strong relationships, respond swiftly to needs, and take full ownership of the hire process from start to finish, making a real impact. If you thrive in a collaborative, customer-facing environment and want to be part of a company that truly values its people, this is a fantastic opportunity for you.

Customer Service & Communication

How This Role Supports the Delivery of Hire Solutions:

• Be the main point of contact for Jarvie Plant at Speedy HQ.
• Respond to customer enquiries, resolve concerns, and provide regular updates.
• Build strong relationships and look for ways to support evolving customer needs.
  
  

Hire Coordination

• Manage the full hire lifecycle — from enquiry through to equipment return.
• Prepare contracts, quotations, and updates accurately and on time.
• Negotiate rates within agreed frameworks and use InspHire to support operational excellence.
  
  

Teamwork & Collaboration

• Work closely with partner teams and Jarvie Plant colleagues in transport, sales, and operations.
• Record and manage client requirements using the CRM to support joined-up service delivery.
• Help streamline communication and ensure consistent service across both businesses.
  
  

Health, Safety & Compliance

• Ensure all hire equipment meets relevant safety regulations.
• Provide clear safety and operating guidance to customers.
• Keep accurate records of each transaction and contribute to performance tracking.
  
  

What Will Make You a Great Fit

• A customer-first mindset and strong communication skills.
• Knowledge of the hire or sales process (experience in plant hire is a bonus).
• Proactive, organised, and confident working independently.
• Familiarity with Microsoft Office and CRM tools, and quick to learn new systems.
• Team-focused with a problem-solving attitude.
  
  

Why Work For Jarvie Plant

As a family owned business, Jarvie Plant is built on core values: Safety Conscious, Collaborative, Dependable, Progressive, and Responsible. In this role, you’ll help put those values into action — delivering safe, efficient, and customer-focused hire solutions. We’re committed to supporting our people as much as we support our customers. When you join Jarvie Plant, you’ll benefit from:

• A competitive salary
• A Monday to Friday work pattern
• Tailored learning opportunities and a dedicated Learning & Development Programme
• Access to our Employee Discount Scheme and a range of staff discounts
• Extra holidays, with buy/sell options for added flexibility
• A supportive Employee Assistance Programme (EAP)
• Cycle to Work Scheme
• A contributory Company Pension Scheme
• Family-friendly policies, supporting a healthy work–life balance
• Life assurance, providing added peace of mind for you and your family
  
  

How To Apply

If you're ready to take ownership, build relationships, and help us deliver hire solutions that truly make a difference — we’d love to hear from you. Apply today via our Employment Hero recruitment portal. If you have any questions, feel free to reach out to us at [e-mail].

Important Information Before You Apply

• We’re unable to offer sponsorship; applicants must have the right to work in the UK.
• Offers are subject to satisfactory pre-employment checks including references and, where relevant, DVLA, credit, or criminal checks.
  
  

Jarvie Plant – where people are, and always will be, our greatest asset.

We’re proud to be an equal opportunity employer, welcoming applicants from all backgrounds and communities.