Hire Controller

Systems Inc; Chester-le-Street; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading plant hire company in Chester-Le-Street is seeking an experienced Hire Controller. The role involves managing hiring processes, delivering excellent customer service, and ensuring accurate information flow. Ideal candidates must have previous hire desk experience and strong organisational skills. This position offers a competitive salary, excellent benefits, and opportunities for professional development.

Benefits

Competitive salary

Company pension

25 days holiday plus BH

Free parking

Flexitime

Training and development opportunities

Qualifications

• Experience in a Hire Desk or similar role is required.
• Strong ability to prioritise tasks and meet deadlines.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Take ownership of the hire and off-hire process.
• Maximise hire income to meet depot targets.
• Deliver exceptional customer service to promote repeat business.

Skills

Previous hire desk experience

Strong organisational skills

Excellent communication skills

Proficiency with Microsoft Office

Attention to detail

Customer-focused approach

Job description

Hire Controller - Plant Hire - Chester-Le-Street - up to £31,000 DOE

About The Company

We're looking for an experienced Hire Controller to join our clients busy depot with the efficient hiring and off-hiring of equipment and materials. This is a fantastic opportunity for someone with previous hire desk experience to take ownership of key processes, deliver excellent customer service, and play a vital role in supporting our operations.

The successful candidate will be a confident communicator, highly organised, and able to manage multiple tasks with accuracy and attention to detail.

Hire Controller - The Rewards

• Competitive salary (DOE)
• Company pension
• 25 days holiday plus BH
• Free parking
• On-site parking
• Monday to Friday
• Flexitime (where applicable)
• Opportunities for training and development
  
  

Hire Controller - Requirements

• Previous experience in a Hire Desk or similar role.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Excellent communication skills, both written and verbal.
• Confident negotiating and building strong relationships with customers and colleagues.
• Proficiency with Microsoft Office packages (Excel, Word, Outlook, PowerPoint).
• High level of attention to detail and accuracy.
• Able to work independently and as part of a team.
• Good business awareness and a customer-focused approach.
• Ability to maintain confidentiality, use initiative and handle matters tactfully and diplomatically.
  
  

Hire Controller - Responsibilities

• Take full ownership of the hire and off-hire process, advising and processing orders to completion.
• Maximise potential hire income to meet depot targets.
• Deliver service levels that promote repeat business and customer recommendations.
• Answer incoming calls promptly and deal with customer enquiries effectively.
• Raise and issue quotations and convert enquiries into confirmed orders.
• Coordinate and complete the off-hire process, ensuring all information is accurate and up to date.
• Handle customer callouts and breakdowns quickly and professionally.
• Liaise with the Depot Assistant Manager on deliveries and collections.
• Maintain up-to-date and accurate customer contracts and hire system information.
• Notify customers of any additional contract charges and raise credits when required.
• Work closely with the service department to ensure efficient service delivery.
• Carry out all hire desk administration, paperwork, and reporting as required.
• Adhere to all company Health & Safety, Environmental, and Quality standards and procedures.
  
  

Key Competencies:

• Control and coordination
• Commercial awareness
• Critical thinking and problem-solving
• Planning and organising
• Decision making
• Communication skills
• Teamwork and collaboration
• Negotiation and conflict management
• Adaptability and flexibility
  
  

This position offers a competitive salary, excellent benefits, and the chance to join a highly respected name in the industry. If you're an experienced Hire Controller ready for your next challenge, we'd love to hear from you.

About Us

Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy

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