Hire Contoller

Driver Hire Borders; Barking; On-site; GBP 20,000 - 28,000; Full time

Job summary

Join a leading FTSE100 company as a Hire Controller in Customer Service. You will be responsible for managing customer relationships and enhancing the customer experience while working in a dynamic environment. This role is perfect for someone with strong interpersonal skills and a passion for providing exceptional service.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Comprehensive pension scheme

Qualifications

• Customer service experience, preferably industry-related.
• Ability to manage customer relationships and provide top-tier service.
• Quick thinker with initiative for problem-solving.

Responsibilities

• Build relationships and understand customer needs.
• Manage orders from enquiry to feedback.
• Maximize upselling opportunities through product knowledge.

Skills

Customer service

Communication

Interpersonal skills

Initiative

Problem solving

Job description

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If so, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, understanding their needs, and helping them work more effectively.

In this role, you'll deliver a top-tier service, using your product knowledge to maximize upselling opportunities. Your day-to-day tasks include communicating with customers via phone, email, and website requests, managing orders from enquiry to post-hire feedback, and owning the customer journey. You'll need to think quickly, use your initiative, and ensure we provide the best customer experience while continuously improving our service.

This is an excellent opportunity for individuals with customer service experience, preferably industry-related, who want to see the tangible impact of their work in a dynamic, operational, service-oriented environment.

What do we offer? You’ll join a successful FTSE100 company—the UK’s largest equipment rental provider. Our rewards package includes flexible benefits such as generous holiday allowance (with buy/sell options), life assurance, retail discounts, employee recognition awards, and a comprehensive pension scheme.