Hire and Transport Coordinator

Castle Employment Agency Ltd; York and North Yorkshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a family-run business as a Hire & Transport Coordinator, where you'll thrive in a dynamic environment that values exceptional customer service. This role involves coordinating deliveries, interacting with clients, and ensuring smooth operations alongside a dedicated team. With opportunities for upselling and business growth, you'll play a vital part in maximizing revenue while maintaining high service standards. If you're proactive, organized, and ready to make an impact in a supportive team, this is the perfect opportunity for you to grow within a well-established company.

Benefits

33 Days Holiday (Inclusive of Bank Holidays)

Company Phone & Tablet

Healthcare

Pension

Qualifications

• Experience in transport coordination or logistics is essential.
• Strong customer service skills are a must for client interactions.

Responsibilities

• Coordinate deliveries and collections efficiently to meet client needs.
• Provide expert advice and ensure clients receive top-tier service.

Skills

Transport Coordination

Customer Service Skills

Problem-Solving

Organizational Skills

Tools

Computer Systems for Bookings

Job description

Location: Outskirts of York
Hours: Monday to Friday, 8:00 AM – 4:30 PM (Flexible Start & Finish Times Available)
Salary: Competitive, Dependent on Experience
Benefits: 33 Days Holiday (Inclusive of Bank Holidays), Company Phone & Tablet, Healthcare, Pension

Are you an experienced Transport Coordinator with a background in Plant Hire, Powered Access Hire, or Car Rental Hire? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you!

A family-run business with a close-knit team that prides itself on exceptional customer service and efficiency. As a Hire & Transport Coordinator, you’ll play a key role in ensuring smooth operations, working alongside the service department and engaging with clients to provide top-tier service.

Your Role Will Include:

1. Customer Interaction: Taking inbound calls, providing expert advice, and ensuring clients receive the best service.
2. Transport & Delivery Planning: Coordinating deliveries and collections efficiently to meet client needs.
3. Operational Coordination: Liaising with the service team to ensure equipment is maintained and delivered in top condition.
4. Upselling & Business Growth: Identifying opportunities to upsell additional services, equipment, and accessories to maximise revenue.
5. Systems & Administration: Using computer system for bookings, scheduling, quoting and maintaining accurate records (computer literacy is essential).

What We’re Looking For:

1. Experience in Hire, Plant Hire, Powered Access Hire, Car Rental, Transport Coordination, or Logistics.
2. Strong customer service skills – you’ll be the first point of contact for clients, so professionalism and friendliness are a must.
3. Ability to work in a fast-paced, problem-solving environment, ensuring smooth day-to-day operations.
4. A proactive and organised approach to work, with strong attention to detail.

If you're looking for a role where you can make an impact, be part of a supportive team, and grow within a well-established company, apply today!