Hire and Logistics Controller

Sunbelt Rentals; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

Sunbelt Rentals is seeking a Hire Controller to enhance customer service and drive sales in a dynamic environment. You will manage customer interactions, organize logistics, and utilize your product knowledge to optimize upselling opportunities while contributing to a culture of continuous improvement.

Benefits

Generous holiday allowance

Life assurance

Retail discounts

Employee recognition awards

Pension scheme

Qualifications

• Proven experience in a customer service role handling inquiries and transactions.
• Good judgment to make decisions aligned with company policies.
• Ability to build relationships with customers and colleagues.

Responsibilities

• Manage customer orders from inquiry to post-hire feedback.
• Organize daily jobs and allocate them to drivers.
• Suggest and implement process enhancements.

Skills

Customer Service

Communication Skills

Product Knowledge

Initiative

Team Player

Adaptability

Continuous Improvement

Proficiency in MS Office

Job description

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Are you the type of person who enjoys regularly interacting with customers, offering support with inquiries, and seamlessly converting them into sales? If so, this could be the role for you. We’re looking for Hire Controllers with excellent customer service skills who thrive in a busy operational environment to join our team and help us deliver our customer promise - to delight every customer, every time.

In the role of Hire Controller, you'll be responsible for delivering a best-in-class service while using product knowledge and expertise to maximize upselling opportunities. Your days will involve communicating with customers via telephone, email, and responding to website requests. You’ll manage an order from inquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. For logistics, you will organize all jobs for the following day, allocating them to drivers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the best experience for our customers and continue to improve our service.

This is a fantastic opportunity for individuals from a customer service background, ideally with industry experience, who want to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What we offer: You’ll join a highly successful FTSE100 company, the UK’s largest equipment rental provider. We offer an industry-leading flexible rewards package including a generous holiday allowance (with the option to buy and sell leave), life assurance, retail discounts, employee recognition awards, and a great pension scheme.

About You

If you join us, we’ll provide the necessary training and support your development. We’ll discuss your training needs and career aspirations to help you succeed and grow within the company.

To succeed in this role, you should have:

• Proven experience in a customer service role, preferably handling inbound order/sales inquiries, successfully completing transactions and satisfying customers
• Experience in the hire or construction industry is advantageous but not essential
• Experience developing and utilizing product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills, including negotiating and influencing, with the ability to build relationships with internal and external customers
• Good judgment and initiative to make decisions aligned with company policies and pricing structures
• An effective team player with a supportive, collaborative approach
• A flexible, adaptable attitude to manage a varied, fast-paced workday with multiple tasks, deadlines, and targets, maintaining high standards of accuracy
• A commitment to continuous improvement, proactively suggesting and implementing process and service enhancements
• Proficiency in MS Office and enthusiasm for learning new IT systems and technology