Hire Administrator

Sunbelt Rentals UK & Ireland; Immingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking an Hire administrator to join our team. You will provide office administration support for the hire desk, including purchase orders, invoicing queries, and depot administration, while delivering excellent customer service.

You will coordinate between two depots, manage the customer journey from enquiry to post-hire feedback, and contribute to service improvements in a fast-paced, operational environment.

Qualifications

• Prior experience in a role with strong admin and customer service
• Ability to work as part of a team and support colleagues
• Excellent verbal and written communication skills and initiative
• Strong planning, organisation and attention to detail with accuracy
• Good IT skills and experience with MS Office including Excel and Outlook
• Experience in hire or construction industry is advantageous but not essential

Responsibilities

• Admin and customer service support for two depots
• Raise purchase orders and handle invoice queries
• Support hire desk and manage order from enquiry to post-hire feedback
• Maintain key business systems and processes and respond to website requests
• Communicate with customers via phone and email to deliver a great service

Skills

Admin skills

Customer service

Communication

Attention to detail

Team player

MS Office

Tools

Excel

Outlook

Database entry

Job description

We are currently looking for a Hire administrator to join our friendly Sunbelt team. Primarily working on the hire desk, you will be tasked with supporting the rental desk operation by providing an effective and efficient office administration service that complies with company policies.

You will be providing administrative support to the business by undertaking a wide range of activities involving the maintenance of key business systems and processes. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. Responsible for administration of two different depots, raising purchase orders, dealing with invoice and invoice queries, while also supporting hire desk.

You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.

• generous holiday allowance (with the opportunity to buy and sell annual leave)
• life assurance
• retail discount scheme
• employee recognition awards
• great Company pension scheme

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

What you will need to bring to the role from day one to the Administrator role:

• Prior experience in a role where you can demonstrate exceptional admin and customer service skills
• Able to work as part of a team, supporting colleagues
• Flexible and self‑motivated, you’ll take the initiative and be keen to embrace new training opportunities
• Great communication skills - both verbal and written
• Effective administration, planning and organisation skills with strong attention to detail and accuracy
• Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
• Previous experience in the hire or construction industry would be advantageous but not essential

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.