Hire Administrator

Sunbelt Rentals Careers; Immingham; Remote; GBP 18,000 - 24,000; Full time

Job summary

Sunbelt Rentals is seeking a Hire Administrator to join our team in the UK. You will primarily work on the hire desk, delivering effective office administration and supporting rental desk operations in line with company policies.

Responsibilities include handling inquiries, placing purchase orders, processing invoices, and ensuring a smooth customer journey from enquiry to post-hire feedback. A customer-service background in a hands-on, operational environment is ideal.

Qualifications

• Prior experience in a role with strong admin and customer service skills.
• Able to work as part of a team and support colleagues.
• Flexible, self-motivated and keen to take initiative and embrace training opportunities.

Responsibilities

• Admin duties across two depots, including purchase orders and invoice queries.
• Support hire desk operations and customer communications by phone and email.
• Manage customer journeys from enquiry to post-hire feedback and maintain relationships with regular customers.
• Maintain key business systems and processes and ensure compliance with company policies.

Skills

Admin & customer service

Teamwork

Initiative

Communication skills

Organisation skills

Database entry

Tools

Excel

Outlook

Job description

About The Role

We are currently looking for a Hire administrator to join our friendly Sunbelt team. Primarily working on the hire desk, you will be tasked with supporting the rental desk operation by providing an effective and efficient office administration service that complies with company policies.

You will be providing administrative support to the business by undertaking a wide range of activities involving the maintenance of key business systems and processes. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. Responsible for administration of two different depots, raising purchase orders, dealing with invoice and invoice queries, while also supporting hire desk.

You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.

This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.

What you will need to bring to the role from day one to the Administrator role:

• Prior experience in a role where you can demonstrate exceptional admin and customer service skills
• Able to work as part of a team, supporting colleagues
• Flexible and self-motivated, you’ll take the initiative and be keen to embrace new training opportunities
• Great communication skills - both verbal and written
• Effective administration, planning and organisation skills with strong attention to detail and accuracy
• Good IT/Computer skills. MS Office including Excel and Outlook & experience of database entry
• Previous experience in the hire or construction industry would be advantageous but not essential

About Us

Why Sunbelt?

Whether it's construction sites, energy projects, government initiatives, or unforgettable events, Sunbelt Rentals deliver the equipment and expertise to move every industry forward. With our ambition to an employer of choice this makes Sunbelt Rentals an ideal destination for your next career move.

We are committed to the fair treatment of our staff, potential staff, and users of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability, or offending background.

Having a criminal record will not automatically bar an individual from working with us. We judge each case on its own merits, taking into account the relevance of the conviction to the role, the circumstances, and the time passed since the offence.