Hire Account Manager

Travis Perkins; Oldham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading building materials distributor in the UK seeks a dedicated individual to oversee daily operations of a significant portfolio. This role involves managing customer relationships, achieving key performance indicators, and expanding business opportunities. The successful candidate will receive excellent training and benefits, along with options for hybrid working after probation.

Benefits

Competitive bonus

Contributory pension scheme

Life assurance

Colleague discounts

Qualifications

• Experience in managing customer relationships and achieving sales targets.
• Ability to develop new business opportunities and expand existing accounts.
• Strong communication skills for customer and supplier interactions.

Responsibilities

• Oversee daily operations of a portfolio valued over £1 million.
• Build and maintain relationships with customers.
• Process transactions and manage sales accurately.
• Support the external sales team and re-engage lapsed customers.

Skills

Customer relationship management

Sales strategies

Service level agreements

Key performance indicators

Job description

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The role will be based out of our Oldham Travis Perkins branch, with an option for hybrid working after a successful probation period.

The role involves overseeing daily operations of an individual portfolio, ensuring achievement of all Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and financial targets, including revenue and margin goals. The individual will manage a ledger valued over £1 million, focusing on existing accounts and developing opportunities within unmanaged, lapsed, and new accounts. Success requires consistent performance and strategic expansion of the portfolio for sustainable growth.

Principal Accountabilities

1. Build relationships with customers and serve them promptly and professionally.
2. Provide accurate information about products and services.
3. Ensure a positive customer experience and suggest improvements.
4. Maintain proactive communication and escalate complaints or concerns.
5. Exceed customer requests with safety as a priority.
6. Follow proactive sales practices aligned with branch and company strategies.
7. Process sales transactions accurately using POS systems.
8. Inform customers about offerings and promote value-added services like Hire and Benchmarx.
9. Take responsibility for sales targets and KPIs.
10. Build relationships with suppliers and stakeholders to enhance offerings.
11. Collaborate with external and national sales teams and support customer projects.
12. Re-engage with lapsed hire customers.
13. Win new business from competitors.
14. Support the external sales team.
15. Redefine the customer proposition for all hire customers.
16. Utilize company reporting systems for daily duties.
17. Maintain a clean and organized sales floor and stockroom.
18. Assist with stock management and stocktaking.
19. Handle card transactions.
20. Work with management to improve service and branch success.
21. Complete accurate paperwork following GDPR and company policies.

What’s in it for you?

We’re committed to being an inclusive employer where everyone feels safe, welcome, and authentic. Even if your experience isn’t a perfect match, we encourage you to apply—you might be the right fit.

You’ll receive excellent training and development opportunities across the Travis Perkins Group.

Our benefits package includes:

• Competitive bonus
• Contributory pension scheme
• Life assurance
• Colleague discounts across Group businesses

A bit about us

As the UK's largest building materials distributor, Travis Perkins has been helping build Britain for over 200 years.

With over 5 businesses, 19,000 colleagues, and more than 1,200 branches and sites nationwide, we believe we have the best people and the best workplace. We work hard to deliver results and have fun along the way!