Hilti Store Leader Belfast

Hilti Group; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hilti Group is seeking a face-to-face sales representative for their Belfast store. This role involves consultative sales, customer service, and stock management in a supportive environment. With Monday to Friday hours, extensive training, and genuine career advancement opportunities, this is a great entry point into a multinational company.

Benefits

Genuine career advancement opportunities

6% employer pension contributions

Private Health Insurance

25 days holidays plus additional days

Paid leave for charitable projects

Employee resource groups on various topics

Qualifications

• Previous retail (Team Lead or Supervisory level) or customer service experience preferred.
• Strong operational and sales skills.
• Comfortable using SAP and Microsoft Office.

Responsibilities

• Provide individual customer service and consultation.
• Execute and coordinate order entry, inventory, and cash management.
• Develop customer relationships through regular contact.

Skills

Customer service

Sales skills

Operational skills

Tools

SAP

Microsoft Office

Job description

Due to continued growth, we are seeking an exceptional face-to-face sales representative to join our supportive and dynamic team in our established and busy Hilti Store in Belfast. We are experiencing exciting growth in the business to ensure we can give the best possible service to our customers and the industry. There is no better time to join us!

This face-to-face sales role is an exciting entry point to join an award-winning multinational company and to lay the foundations of a highly successful and dynamic career. You will work Monday to Friday only and be responsible for a very consultative sales approach, maximizing sales opportunities, and careful stock control. You will work closely with the field-based sales team, our tool repair workshops, and our Customer and Credit Services teams to provide outstanding service and deliver great results.

Who is Hilti?

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers with innovative solutions that impact the buildings, roads, and infrastructure people rely on every day. Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.

What does the role involve?

This is no ordinary retail sales job; we focus on building and maintaining lasting relationships with our customers. Responsibilities include:

• Providing individual customer service and consultation, including hands-on demonstrations of all products and services within our range
• Implementing marketing campaigns with support from the marketing and branding teams
• Executing and coordinating all processes such as order entry, incoming goods, repairs, inventory, and cash management
• Developing existing customer relationships through regular contact by phone
• Establishing new relationships using excellent social and customer service skills
• Unusually within retail, the store is only open Monday to Friday, allowing you to develop your retail career without weekend work.

We value professional development: 80% of our management positions are filled internally, creating many career opportunities.

What do we offer?

Your role will be rewarding and challenging, with support from your leader, peers, and Hilti to ensure your success. Within your first 3 months, you will undergo 3 weeks of training at our state-of-the-art hub in Manchester, including digital modules. We offer extensive ongoing training, including modules in partnership with Ivy League Universities.

• Genuine career advancement opportunities
• 6% employer pension contributions
• Private Health Insurance and Employee Assistance Programme
• 25 days holidays (excluding bank holidays), half-day Fridays on Bank Holiday Weekends, a day off for your birthday, and a scheme to purchase 10 additional days
• Paid leave for charitable projects
• Hilti Benefits Box, offering cycle-to-work schemes, shopping, and lifestyle discounts/cashback
• Employee resource groups on gender, mental health, race, disability, LGBTQ+, and sustainability topics

What you need is:

• Previous retail (Team Lead or Supervisory level) or customer service experience is preferred
• A strong technical background with experience using tools and being hands-on with products if you haven't worked in this role before
• Strong operational and sales skills
• Comfortable using systems like SAP, Microsoft Office, and the internet, as we use a lot of technology in our stores