Highway Steward

Balfour Beatty plc; Lewes; Presencial; GBP 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Smart working

25 days paid annual leave

Family friendly policies

Pension scheme

Share incentive plan

Volunteering leave

Recognition schemes

Resumo da oferta

Balfour Beatty Living Places is seeking a Highway Steward to join our East Sussex contract in Ringmer. You will help inspect and maintain the highway network, respond to inquiries, investigate third‑party claims, and support the wider Network Management Team to deliver high standards and zero harm.

A full UK driving licence is essential. Ideal candidates will have experience in highway inspections or operations, strong communication skills, and familiarity with works management systems.

Qualificações

• Experience in highway inspections or operations.
• Knowledge of highway maintenance standards and policies.
• Excellent communication and customer service skills.
• Full UK driving licence is essential.

Responsabilidades

• Undertake routine highway safety inspections within required timescales.
• Identify and record highway defects and raise works orders.
• Carry out detailed inspections and select remedial actions.
• Manage customer enquiries per policies and procedures.
• Investigate third‑party claims and gather evidence.
• Attend meetings with councillors and stakeholders.

Conhecimentos

Highway inspections

Customer service

IT skills

Driving licence

Ferramentas

Works management system

Descrição da oferta de emprego

About The Role

Balfour Beatty is looking for a Highway Steward to join our UKCS Living Places business, working on our East Sussex Contract and based in Ringmer.

As part of the Network Management Team, you will take responsibility for a specific geographical area within East Sussex. You will act as a key point of contact for elected members, local parishes, residents and other stakeholders, helping to ensure the highway network is inspected, maintained and managed effectively.

This varied role involves carrying out highway safety inspections, responding to customer enquiries, investigating third-party claims and working closely with colleagues across the wider contract.

What you'll be doing

As a Highway Steward, You Will

• Undertake routine and reactive highway safety inspections within the required timescales and standards
• Identify and record highway defects, assess risk and raise the appropriate works orders
• Carry out detailed inspections and select suitable remedial actions
• Manage and investigate customer enquiries in line with relevant policies and procedures
• Respond to customers professionally, providing clear and timely information
• Investigate third-party claims relating to personal injury or property damage, ensuring all relevant evidence is gathered
• Attend meetings with local councillors, residents, parish representatives and other stakeholders
• Represent Balfour Beatty and the East Sussex Highways Partnership professionally at meetings and forums
• Support the wider Network Management Team and the delivery of other services across the contract
• Help develop and implement effective systems and processes to reduce the risk of third-party claims
• Contribute to the delivery of contractual performance indicators and service standards
• Take advantage of learning and development opportunities to maintain and improve your knowledge and skills
• Support sustainability activities across the business
• Maintain a strong focus on Zero Harm, following all relevant health and safety requirements and standards
• Live the Balfour Beatty values in everything you do

Who we're looking for

The Ideal Candidate Will Have

• Previous experience in highway inspections or highway operations
• A working knowledge of highway maintenance standards and policies
• Excellent communication and customer service skills
• The ability to manage customer expectations politely and professionally
• Confidence when engaging with elected members, residents and other stakeholders
• Good IT skills, including word processing and the ability to record information accurately using a works management system
• Strong organisational skills and the ability to manage a varied workload
• The ability to prioritise tasks and meet relevant deadlines and performance targets
• A flexible and adaptable approach as the role and service continue to develop
• The ability to work independently, use your own initiative and contribute effectively as part of a wider team
• A full UK driving licence, which is essential for this role

Why work for us

Day in, day out, our teams deliver some of the UK's most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

Benefits

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About Us

Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.

Diversity and inclusion

At Balfour Beatty, we want everyone to be able to thrive and achieve their full potential, regardless of their identity or background. We're making great progress through our Value Everyone DEI Action Plan, but we know we've got more to do. Find out more about our values and DEI initiatives.

As a Disability Confident Employer, we ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We are committed to our processes being barrier-free and will support adjustments at any stage of the recruitment process. Please let the recruiter for this role know if you require any adjustments.

We're looking to continually improve our recruitment process, so if you have any feedback, please share this with us via [e-mail]