Highway Maintenance Officer

ZipRecruiter; England; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading local government council is hiring a Highway Maintenance Officer in Guildford to support a range of maintenance activities across the County. This role includes fieldwork and customer interaction to ensure service quality while managing resources effectively. The successful candidate will bring excellent communication and problem-solving skills, and will contribute to enhancing public understanding of highway regulations and services.

Benefits

26 days' holiday, increasing with service

Option to buy additional holiday days

Employee Assistance Programme

Generous pension scheme

Lifestyle discounts

Paid volunteering days

Qualifications

• Understanding of highway maintenance and its impact on users.
• Proactive, flexible approach with practical problem-solving skills.
• Knowledge of current site safety procedures.

Responsibilities

• Undertake works and manage resources commissioned by the team.
• Investigate drainage issues and report on defective signs.
• Maintain excellent customer care and stakeholder communication.

Skills

Problem-solving

Communication

Understanding of safety procedures

Job description

Job Description

This role has a starting salary of £32,512 per annum, based on a 36-hour working week.

We are excited to be hiring a new Highway Maintenance Officer to join our Maintenance team. The team is based in Merrow, Guildford, with other offices around the County that can be used as workplaces.

This is a front-facing role and will be the focal point for delivering and supporting a range of maintenance activities. Reporting to the Maintenance Engineer, you will be part of a flexible team that deals with issues across a wide geographical area.

Rewards and Benefits

• 26 days' holiday, increasing to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 additional days of annual leave
• Extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption, and dependants leave
• Generous local government salary-related pension
• Lifestyle discounts including gym, travel, shopping, and more
• 2 paid volunteering days
• Access to a learning and development hub with numerous resources

About the Team

The highway is Surrey County Council's most valuable asset, with a replacement value of approximately £7.5bn. It is vital to the County's economic growth and is regarded as one of the most important services provided by the Council. The team manages significant financial, health and safety, and reputational risks and interacts regularly with MPs, cabinet members, and committees. They are the eyes and ears on the ground, supporting significant and emergency events.

About the Role

As a Highway Maintenance Officer, you will undertake works and manage resources commissioned by the team and on behalf of others. Working with various contractors, you will ensure value for money and quality service delivery.

You will communicate with customers, promote the work of Highways and Transport, and improve public understanding of the statutory framework, financial constraints, and engineering standards. You will work closely with the Highways Technical Support and Communication team to ensure issues are handled according to policy and procedures. The role involves fieldwork, highway site visits, using mobile technology, and some office work.

This varied role includes investigating drainage issues, reporting defective signs and lines, and explaining activities to customers and members. Maintaining excellent customer care and stakeholder communication, including with elected members, is essential.

Shortlisting Criteria

• Understanding of highway maintenance and its impact on the network and users
• Proactive, flexible approach with practical problem-solving skills
• Knowledge of current site safety procedures and temporary traffic management
• Excellent communication skills

Contact us

For questions about the role, flexible working, transferable skills, or barriers to employment, please contact us.

The application deadline is 23:59 on 20/07/2025, with interviews soon after.

We look forward to your application. Please click the apply online button below.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation, which will implement the Government-led policy of devolution, giving more powers to local areas.

Currently, Surrey has a two-tier system with 11 district and borough councils and a county council, responsible for different services. These will be reorganised into fewer unitary councils in April 2027. This role will transfer to the new councils with all existing terms and conditions.

Join our team to shape the future of local government and make a lasting impact through innovative solutions and improved community services.

Our Commitment

Surrey County Council is a Confident Employer. A guaranteed interview will be offered to all disabled applicants who meet the role's minimum criteria and disclose their disability on the application form. We support inclusive hiring and welcome applications from underrepresented groups.