Higher Level Business Support Officer

Oldham Council; Chadderton; Presencial; GBP 27.000 - 29.000; Tempo integral

Benefícios oferecidos por esta vaga

25 days annual leave

LGPS pension

Discounted gym membership

Staff discount scheme

Salary sacrifice

Wellbeing support

Staff recognition

Peer support groups

Resumo da vaga

Oldham Council is seeking a Higher Level Business Support Officer (Legal) on a permanent basis. The role involves supporting legal administration, managing case files, and coordinating court documents.

The salary ranges from £27,274 to £29,071 per annum, with a 36.66 hour working week at the Oldham Council Offices. Closing date is 22 November 2026.

Qualificações

• NVQ III in Business Administration or equivalent.
• Experience of using Windows Operating System and Microsoft Office Programs.
• Knowledge of data protection issues and the need to keep person data secure and confidential.
• Customer service skills to deliver polite, courteous and efficient service to colleagues, partners and service users.

Responsabilidades

• Use Visualfiles to open/close files and keep documents up to date.
• Retrieve information from databases, manipulate data and create non-standard reports.
• Analyse and validate service information, requesting additional details when required.
• Organise multi-agency appeal hearing calendars in line with statutory guidelines and timeframes.
• Create court bundles using service-specific legal software.
• Produce legal letters and documents supporting legal processes.
• Arrange courier collection and delivery for urgent documents.
• Maintain legal archives in line with retention/destruction policies.
• Follow legal protocols relating to the Council’s contract procedure rules.

Conhecimentos

Windows Operating System

Microsoft Office Programs

Data protection

Customer service

Formação

NVQ III in Business Administration or equivalent

Descrição da vaga

Resources

Legal Services

Higher Level Business Support Officer (Legal)

Ref: 001859

Contract: Permanent,

Salary: £27,274 - £29,071 per annum (Grade 3)

Hours: 36.66 per week

Location: Oldham Council Offices, Spindles Shopping Centre

Closing Date: Sunday 22 November 2026

Interview Date: TBC

Role Overview:

To provide effective and comprehensive higher level business support by working as part of a team, through the provision of more service-specific administration duties

Key Responsibilities:

• Effective use of the case management system, Visualfiles; to include opening and closing files, ensuring all documents are included in the relevant file and keeping it up to date using a timeline schedule.
• Retrieve information from computerised databases, manipulate data and create non-standard reports
• Analyse and validate service specific information, requesting additional details or clarification, as required
• Organise and co-ordinate a calendar of multi-agency appeal hearings in line with statutory guidelines and timeframes
• Create court bundles using service specific legal software
• Produce legal letters and documents in support of specific legal processes
• Arrange for courier collection and delivery for urgent documents
• Maintain the legal archive areas in line with the organisations retention and destruction policies
• Understand and follow legal protocols in carrying out duties relating to the Councils contract procedure rules.

Key Requirements:

• NVQ III in Business Administration or equivalent
• Experience of using Windows Operating System and Microsoft Office Programs
• Knowledge of data protection issues and the need to keep person data secure and confidential
• Customer service skills to deliver polite, courteous and efficient service to colleagues, partners and service users

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We’ve identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We’re looking for candidates who will support us to achieve our ambitions and we encourage you to download our Corporate Plan: Ready for the Future and our Oldham Plan for further information.

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are ‘Proud, Ambitious, and Together’, and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our Benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years’ service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

If you’re an applicant with disabilities and have previously been in or currently in care, a carer, someone who has served in the Armed Forces, or you’ve participated in the GM Elevate Programme, and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy:

For details of how we use your data please see our Privacy Notice

Important Information:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc

Supporting Documents

Job Description & Person Specification

Right To Work