Higher Intelligence Shift Officer

HM Revenue & Customs; Cardiff; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Team Leader to oversee a dedicated team in a fast-paced environment. This role is pivotal in managing intelligence operations, ensuring quality service delivery, and fostering strong relationships with various stakeholders. The successful candidate will demonstrate exceptional leadership skills, the ability to navigate changing priorities, and a commitment to developing team members. If you thrive in a challenging environment and are passionate about public service, this opportunity offers a rewarding career path with a focus on continuous improvement and collaboration across government agencies.

Qualifications

• Experience in managing teams and leading operational coverage.
• Ability to assimilate information quickly and prioritize tasks.

Responsibilities

• Manage a team of up to ten members, providing 24/7 coverage.
• Lead team members in delivering intelligence checks and research.

Skills

Leadership

Problem-solving

Communication (verbal and written)

Time management

Relationship building

Education

Basic knowledge of Investigation and Intelligence practices

Tools

Intelligence gathering systems

Job description

Cardiff, Ipswich

Job Summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Can you lead, motivate, inspire and guide others?

Can you manage rapidly changing and/or conflicting priorities?

Are you confident in challenging/questioning a situation?

Experience in interrogating departments using systems, software and tools for the purpose of intelligence gathering? If this sounds like you then you could be just the person we would love to join our NCU (National Co-Ordination Unit) team.

Job Description

As a shift team leader, you will be responsible for managing a team of up to ten members: up to two Officers and up to eight Assistant Officers, providing 24/7 operational coverage for HMRC and its other customers.

You will be providing visible leadership to our specialist team as they conduct intelligence checks, research, enhance and disseminate intelligence across HMRC, collaborate with members of the public, other government agencies such as National Crime Agency, Home Office, and Police ensuring that a quality service is provided to all our stakeholders.

Your day-to-day responsibility will include leading team members in delivering this business-critical function to meet our daily demands at the NCU (National Co-Ordination Unit) within our Service Level Agreements (SLAs).

This shift post attracts an Annual Attendance Allowance of 27.57%, which is paid in addition to the basic salary to account for the 24/7 working pattern.

Deputising for your SO manager where the opportunity arises and running team meetings to discuss performance.

Person Specification

• Be responsible for the performance and development of your team, setting goals and giving clear direction.
• Role modelling effective behaviours and communicating openly and honestly.
• Creating an inclusive environment where individuals and the team can develop and perform to the best of their abilities. Treat people fairly and celebrate positive behaviours.
• Identifying and tackling performance, attendance, conduct and behavioural issues. Supporting individuals and taking appropriate action.
• Lead and manage the development of quality intelligence products in line with HMRC strategies, policies and customer requirements within agreed timescales.
• Build strong working relationships with colleagues and delivery partners.
• Deliver team’s productivity and quality service level agreements. Identify and champion opportunities for continuous improvement of our processes.
• The role will provide the opportunity to develop strong customer service skills dealing with colleagues in HMRC, to collaborate with other government agencies such as National Crime Agency, Home Office, Police and members of the public.

Essential Criteria

• The ability to assimilate information quickly and prioritise tasks, being proactive, a good problem solver and excellent communicator, both verbally and in writing.
• A well-organised person, able to manage a challenging workload with changing priorities and be accountable for their own actions and performance.
• Ability to form excellent relationships with customers and colleagues across HMRC and the wider law enforcement community.
• Experience of interrogating departmental and open-source systems for the purpose of intelligence gathering. Basic knowledge and understanding of Investigation and Intelligence practices.

Security Information

• Disclosure and Barring Security Check.
• National Security Vetting (NSV) - Security Check (SC) level.
• Non-Police Personnel Vetting (NPPV3).

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Making Effective Decisions

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences.

Description

Your 250 per role-word CV should provide details of your most recent and relevant roles that include a brief description of your:

• Roles and responsibilities
• Skills and experience
• Key achievements/Deliverables
• Qualifications.
• A 750-word personal statement demonstrating how you meet the Essential Criteria, including impacts, outcomes and tangible/measurable results.

Selection Process Details

This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: [e-mail].

Important Information For Existing HMRC Contractual Homeworkers

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.