Higher Education Academic Coordinator - Partnerships

NCG; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

An educational institution in the UK seeks a highly motivated HE Academic Coordinator to oversee administrative support within Higher Education. This role requires strong leadership and excellent customer service skills, along with experience in managing staff and ensuring service delivery. The ideal candidate will be a proactive communicator who values collaboration and compliance with sector regulations.

Benefits

Generous Annual Leave

Flexible Working

Student Discount

Government Pension Schemes

Cycle to Work

Employee Assistance Programme

Qualifications

• Strong leadership and administrative experience.
• Excellent customer service skills.
• Experience in managing staff and ensuring high service delivery.

Responsibilities

• Oversee administrative support for students and staff in Higher Education.
• Lead a small team to ensure effective delivery of administrative services.
• Maintain accurate data and support audits.

Skills

Leadership

Customer service

Communication

Organizational skills

Solution-focused mindset

Job description

Role Description

We are seeking to recruit a highly motivated HE Academic Coordinator to join our HE Partnerships administration team and help facilitate an outstanding student experience.

This role involves overseeing and coordinating administrative support for both students and staff within Higher Education. You will lead a small team, ensuring the effective delivery of administrative services across the student journey - including enrolment, records management, compliance processes, and committee support. You'll be responsible for maintaining accurate data, supporting internal and external audits, and ensuring all activity is aligned with sector regulations and institutional policies.

The ideal candidate will bring strong leadership and administrative experience, excellent customer service skills, and preferably a working knowledge of Higher Education. You will be a confident communicator, highly organised, solution-focused, and able to build positive relationships across teams. Experience in managing staff, driving process improvements, and ensuring a high level of service delivery is essential.

Should you consider yourself to have the skills and attributes for this role, we would be delighted to hear from you. For further details and to discuss the role in more detail, please contact Saran Golightly, Quality Improvement Manager HE Partnerships, at

No agency applications will be accepted.

Employee Benefits

NCG is a great place to work, with a whole host of benefits such as:

• Generous Annual Leave
• Flexible Working
• Student Discount
• Government Pension Schemes
• Cycle to Work
• Employee Assistance Programme
  
  

For more information, please see our website - Our Benefits

NCG VALUES

Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.

• Being both inclusive and diverse
• Trusting and respecting our communities
• Taking ownership whilst working collaboratively
• Inspiring excellence and curiosity
  
  

For further detail about our Values and Strategy, please visit our website - Values and Strategy