Higher Clerical Officer

NHS; Llandudno; On-site; GBP 25,000 - 27,000; Full time

Job summary

A prominent health organization in North Wales is seeking an administrator to provide an effective service at Llandudno Hospital. This role involves cash handling, dealing with enquiries, and supporting hospital operations. The ideal candidate has a strong background in administration, good communication skills, and the ability to handle money. A desire for customer care is essential. The position offers a salary range of £25,313 to £26,999 per annum, with a full-time, permanent contract.

Qualifications

• Experience in dealing with money on a daily basis.
• Experience of clerical/admin functions and working in a busy office environment.
• Knowledge of cashier duties, balancing accounts and banking procedures.

Responsibilities

• Provide a general enquiries service for the main hospital.
• Responsible for issuing cash to members of the public claiming travelling expenses.
• Input requisitions for stock and non-stock items for hospital wards and departments.

Skills

Good communication skills

Organisational skills

Sympathetic manner

Enthusiastic

Education

GCSE'S C and above in English and Maths or equivalent experience

NVQ Level 3 in Administration or equivalent experience

IT qualification or equivalent level of experience using Microsoft packages

Job description

Job summary

To provide an effective and efficient administrative service to patients, visitors and staff at Llandudno Community Hospital, that reflects a high standard of customer care, as well as ensuring the safe collection and deposit of hospital income and other duties required of the hospital cashier in accordance with agreed procedures.

Main duties of the job

Provide a general enquiries service for the main hospital, attending the enquiries hatch and dealing with members of the public, patients and staff in an efficient and professional manner. Frequently deal with people who are distressed or with a challenging behaviour in an efficient, sympathetic and professional manner.

Responsible for issuing cash to members of the public claiming travelling expenses, ensuring that the correct forms are completed and a signature is received and that records are accurate in accordance with the financial procedures.

Reimburse staff for expenditure from petty cash in accordance with the financial procedures.

Input requisitions for stock and non-stock items for hospital wards and departments into the Oracle System, ensuring that they are cost coded correctly, keeping paper records on file and dealing with any queries relating to general requisitions and orders.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Details Date posted

18 July 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,313 to £26,999 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

050-AC510-0725

Job locations

Llandudno Hospital

Hospital Road

Llandudno

LL30 1LB

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications Essential

• GCSE'S C and above in English and Maths or equivalent experience.
• NVQ Level 3 in Administration or equivalent experience.
• IT qualification or equivalent level of experience using Microsoft packages

Desirable

• ECDL

Experience Essential

• Experience of dealing with money on a daily basis.
• Dealing with large amounts of cash, balancing accounts and banking.
• Experience of clerical/admin functions and working in a busy office environment.
• Dealing with the public both face to face and telephone.

Desirable

• Working in a hospital environment

Knowledge Essential

• Knowledge of cashier duties, balancing accounts and banking procedures

Personal Qualities Essential

• Enthusiastic
• Sympathetic manner

Skills Essential

• Good communication skills
• Organisations skills

Other relevant requirements Essential

• Flexibility - duties/hours from time to time

Welsh Language requirements Desirable

• Welsh skills level 3

Person Specification Qualifications Essential

• GCSE'S C and above in English and Maths or equivalent experience.
• NVQ Level 3 in Administration or equivalent experience.
• IT qualification or equivalent level of experience using Microsoft packages

Desirable

• ECDL

Experience Essential

• Experience of dealing with money on a daily basis.
• Dealing with large amounts of cash, balancing accounts and banking.
• Experience of clerical/admin functions and working in a busy office environment.
• Dealing with the public both face to face and telephone.

Desirable

• Working in a hospital environment

Knowledge Essential

• Knowledge of cashier duties, balancing accounts and banking procedures

Personal Qualities Essential

• Enthusiastic
• Sympathetic manner

Skills Essential

• Good communication skills
• Organisations skills

Other relevant requirements Essential

• Flexibility - duties/hours from time to time

Welsh Language requirements Desirable

• Welsh skills level 3

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

Llandudno Hospital

Hospital Road

Llandudno

LL30 1LB

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Employer details Employer name

Betsi Cadwaladr University Health Board

Address

Llandudno Hospital

Hospital Road

Llandudno

LL30 1LB

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)