Highcross - Security Manager

Highcross Shopping Centre; Leicester; On-site; GBP 50,000 - 70,000; Full time

Job summary

Highcross Shopping Centre invites applications for a Security Manager to take overall operational management of the Security Team in Leicester. The role requires decisive leadership and a proven track record in managing security within retail or related sectors.

You will lead a large multifunctional team, develop the service model in line with strategic objectives, ensure regulatory compliance, and build strong relationships with external agencies.

Qualifications

• Experience in business continuity planning and event delivery.
• Ability to build and inspire security teams.
• Strong data protection understanding.
• Financially astute with commercial focus.
• Experience with incident planning and management.
• Full valid driving licence.

Responsibilities

• Lead and develop the security team to deliver high‑standard security services.
• Manage all security and safety, emergency planning and data protection compliance.
• Provide security knowledge and support for the centre.
• Maintain security documentation and policies.
• Review incidents and produce reporting.
• Forge relationships with police and regulatory bodies.
• Attend management meetings and report KPI and performance.
• Ensure budget adherence and contribute to future budgets.
• Lead security meetings and coordinate with HR.

Skills

Team leadership

Security management

Business continuity planning

Data protection compliance

Intelligence gathering

Budget management

IT systems knowledge

Driving licence

Job description

The purpose of the role is to take responsibility for the full operational management of the Security Team at the Highcross Leicester.

As Security Manager, the successful candidate will manage a large-scale multifunctional team. The role will involve developing and delivering our service model in line with our strategic organisational objectives.

The successful candidate will have the ability to act decisively and remain calm under pressure whilst giving clear guidance and leadership. In addition, the candidate should have a proven strong history in management of security provision within the retail, facilities, leisure, or hospitality sectors. Candidates should also have demonstrable experience of good fiscal control to maximise the operational effectiveness.

The Security Manager will be able to build strong working relationships with external agencies and stakeholders.

Key Responsibilities

• Managing and providing leadership to the security team, ensuring that the team delivers the security service to the highest standards, following all company security policies and procedures and ensuring a safe and secure environment for our guests and our retail partners is delivered.
• Management of all aspects of security and safety, emergency planning and understanding of the data protection act.
• Provide security knowledge and management support for the centre, driving continuous improvement and ensuring legal compliance with all relevant legislation.
• Implement security policy and safe procedures and to develop and maintain Savills security documentation.
• Review and process all incidents, conduct investigations and to produce regular incident reporting information.
• Monitor the safety and security of all property, centres customers, employees, and their individual property.
• Reflect best practice and ensure the policies within are routinely reviewed and updated.
• Develop extensive relationships with your regional Police force and regulatory organisations, business crime partnerships at senior level.
• To maintain our security accreditations, monitoring and recording performance through regular auditing of company procedures relating to security delivery. Develop and deliver our service models in line with our strategic organisational objectives.
• Conduct the role of Senior Duty Manager as required in line with the duty management rota.
• To ensure that all staff and management within the centre are continually trained and developed to the security strategy, enabling them to deliver security services to the highest standard, including emergency incident management.
• Develop productive relationships with the HR Department to ensuring that our security teams are managed in accordance with our HR policies
• Understand the security risks within a crowded places environment and to demonstrate a sound understanding of counter terrorism awareness and threat mitigation response levels.
• Implementation and management of continuous review processes; leading continuous improvement plans and projects to ensure legal compliance through best practice.
• Attend regular meetings with the management team aligning performance with business objectives, strategic plans; provide KPI status, service delivery and commercial performance.
• Monitor the performance of senior security personal to make sure they are meeting their objectives to the highest standard possible.
• To make sure the department understands the importance of customer service and have taken all relevant training and understands the importance of the monthly mystery shop survey and is achieving the goals set out. The security manager will be expected to follow up on all customer and tenant feedback.
• To make sure all the security team have completed all mandatory training.
• Will be required to ensure that all GDPR data is secure, and all the procedures are followed in line with the Savills policy, and all members of the team are aware and fully trained.
• Will be fully responsible in making sure service charge spend for the department stays in line with budget and will have an active part in preparing future years budgets for the department.
• To lead security related meetings (retail crime meeting etc..)

Essential Experience

• Experience of business continuity planning, the management and assessment, involved for event planning and delivering events successfully
• Previous demonstrable experience in building and inspiring security teams to perform to their maximum ability
• Honest and reliable work ethic.
• Self-motivated, able to work on own initiative and deal with demanding situations
• Experience of major incident planning, training, and management of events incidents.
• A sound understanding of the Data Protection Act and the management and release of data.
• Security and Safety management skills gained from working within a busy, demanding, pressurised and high-profile customer service environment or similar.
• Financially astute with strong commercial focus applied within a large organisation.
• Good knowledge of IT systems.
• The requirement for this role is that the job holder should be in possession of a valid Security Industry Authority Licence or be willing to attain an SIA licence to carry out the role within 12 weeks of appointment.
• Experienced in Intelligence gathering and understanding importance of intelligence sharing in line with Data Protection
• Full valid driving licence.

Working Hours - 40 hours per week

5 over 7 days - Will include weekend and evenings to see all shift patterns