High-Value Freight Operations Manager

Evri; Coventry; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Evri is seeking a High Value Goods Manager to oversee premium and high‑risk freight from collection through to final delivery. You will work across transport, planning, operations and customer teams to protect service performance and minimise risk.

In this pivotal role, you will lead high‑value operations, build trusted relationships with customers, ensure security standards, and drive improvements to deliver a market‑leading service from Coventry across the UK.

Qualifications

• Experience in transport or logistics operations, including high-value or secure freight.
• Experience managing key customer relationships.
• Proficiency in transport systems (TMS, Axscend, Tachomaster) and Microsoft Office.
• Strong analytical, reporting and risk management skills.
• Excellent communication and stakeholder management abilities.
• Ability to make decisions independently in a fast-paced environment.
• Proven ability to build trusted relationships and influence at all levels.
• Proactive, solutions‑focused approach with a commitment to continuous improvement.
• Full UK Driving Licence

Responsibilities

• Own and oversee all high-value consignments from collection to delivery, ensuring secure, compliant and on‑time service.
• Monitor shipments, coordinate resources and proactively resolve operational issues.
• Escalate and manage risks, delays and security concerns.
• Lead, support and performance manage High Value drivers, ensuring compliance with routes, procedures and security standards.
• Maintain chain‑of‑custody, vehicle security and operational compliance across all high‑value movements.
• Build strong relationships with key customers, providing proactive updates and exceptional service.
• Investigate service, loss, damage and security incidents, ensuring timely resolution.
• Support the onboarding of new High Value customers and collaborate with Commercial teams.
• Produce and analyse performance metrics, including service, claims and security KPIs.
• Drive continuous improvement initiatives to enhance customer satisfaction, reduce risk and improve operational performance.

Skills

High-value freight experience

Stakeholder management

Analytical skills

Risk management

Relationship building

Decision making

Tools

TMS

Axscend

Tachomaster

Microsoft Office

Job description

Evri is seeking a High Value Goods Manager to oversee premium and high‑risk freight from collection through to final delivery. You will work across transport, planning, operations and customer teams to protect service performance and minimise risk.

In this pivotal role, you will lead high‑value operations, build trusted relationships with customers, ensure security standards, and drive improvements to deliver a market‑leading service from Coventry across the UK.