High Needs Brokerage Assistant Manager (8373)

Norfolk County Council; Norwich; Hybrid; GBP 36,000 - 38,000; Full time

Job summary

Norfolk County Council is seeking a High Needs Brokerage Assistant Manager to lead the service managing placements in Independent and Non-Maintained Special Schools. The role involves developing processes, managing staff, and ensuring excellent outcomes for children with special needs. The council offers competitive salaries, flexible working options, and several beneficial services for employees.

Benefits

Generous holiday entitlement

Fast-track physiotherapy

Free counselling service

Employee discounts programme

Local Government Pension Scheme

Qualifications

• Communicate effectively and manage relationships.
• Organized with a methodical approach.
• Experience in developing and managing services.

Responsibilities

• Lead the High Needs Brokerage service and implement a delivery plan.
• Monitor placement data and create reports.
• Manage and develop staff to maintain supply of high-quality SEND placements.

Skills

Communication

Negotiation

Organizational skills

Job description

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Job Description

High Needs Brokerage Assistant Manager | 8373 | permanent contract | 37 hours per week | £36,124 to £37,938 per annum | Grade I | Countywide

The Integrated Commissioning Team in Children's Services are seeking a High Needs Brokerage Assistant Manager to lead on a service to manage externally commissioned placements in Independent and Non-Maintained Special Schools.

Where children and young people in Norfolk with specialist or complex needs require additional support, this can be delivered in-house, or it can be sourced and commissioned externally. When we do commission externally, we want to ensure that children and young people get the best support possible, achieve the best outcomes and get the best value out of public money.

This role presents an exciting opportunity to lead and shape the brokerage service to ensure we are achieving excellent outcomes for Norfolk children and young people. You will play a pivotal role in working with providers and planning the best use of resources to meet the needs of children and young people with SEND.

Our ideal candidate will be:

• An effective communicator with good interpersonal skills.
• Organised, with a methodical approach to processes and an eye for detail.
• A good negotiator with experience in relationship management.
• Experienced in developing and managing services.

Whilst experience in a Local Authority would be beneficial, we welcome candidates from a range of backgrounds and will be looking for cross-transferable skills.

Main duties:

• Lead the High Needs Brokerage service, developing and implementing a delivery plan.
• Develop and manage processes to monitor placement data and use analysis to create reports.
• Attend panel meetings and provide market intelligence to senior panel members.
• Manage and develop staff so that they have the necessary skills and knowledge to source and maintain the supply of high-quality SEND placements.
• Develop good relationships with external providers and negotiate on provision and costs where needed.
• Liaise with and develop good working relationships with external SEND providers, and teams within Children's Services.

Our team and work culture are supportive - flexible hybrid working is a key feature of this role. We want our people to be inspired and motivated to work well together, make the most of our different workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people.

Flexibility is built into the way we work. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. It is important that you have good broadband connectivity if working from home.

If you would like an informal discussion regarding this role, please contact Jenny Cuthbert on 01603 306542 or email [e-mail]

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 06 July 2025

All other applicants closing date: 13 July 2025