High End Security Relief Officer / Duty Controller

City Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent security services provider in the City of London is seeking two experienced High End Security Relief Officers. You will be responsible for ensuring operational continuity and safety across various prestigious sites. Candidates should have strong knowledge of the security industry, the ability to respond quickly to client requests, and possess an SIA License and DBS check. This is a dynamic role that requires excellent communication and attention to detail.

Qualifications

• SIA License and DBS check required.
• Experience in the security industry preferred.
• Exceptional attendance and reliability.

Responsibilities

• Ensure staffing hours are covered accurately.
• Monitor sub-contractor and site-based staff.
• Deal with client requests efficiently.
• Ensure daily reports are completed.

Skills

Attention to detail

Effective communication

Ability to work under pressure

Knowledge of MS Office

Job description

Responsibilities

• Ensuring all staffing hours are covered correctly and accurately on the system.
• Ensuring the Health & Safety of all staff members out of hours
• Monitoring all sub-contractor and site-based staff to ensure excellent service delivery to Clients.
• Scheduling and deploying of site personnel.
• Ensuring the Smart Task system is fully up to date and accurate at all times.
• Ensuring all personnel are aware of any changes made by the Control Room
• Monitoring the Mobile Team out of hours, including welfare checks and alarm activation attendance
• Ensuring accurate booking on/off and check calls times and reporting any issues via reporting system
• Escalating any incident issues, sickness, absenteeism, or possible issues correctly and in a timely manner
• Dealing with Client requests and changes at a short notice promptly and efficiently
• Ensuring any Client complaints are escalated to the relevant person in a timely manner.
• Ensuring daily report is completed and any issues / tasks handed over to the relevant person.
• Adding any new employees to the system accurately
• Adding new sub-contractors to the system accurately
• Responding to customer calls, including but not limited to Houston Lawrence out of hours service and Pride monitoring of their system and escalation

We are seeking two experienced and professional High End Security Relief Officers / Duty Controllers to join our clients team, providing exceptional service across a range of prestigious sites including Chelsea Harbour and the Greenwich Control Room. You will play a vital role in ensuring operational continuity, effective communication, and safety across our network. This position requires a proactive individual with strong knowledge of the security industry and the ability to think on their feet in a fast-paced environment., SIA License and DBS check

• Exceptional attendance
• Strong attention to detail
• Excellent communication. This includes responding to emails and verbal requests in a timely and efficient manner.
• An ability to work to tight deadlines and to work well under pressure.
• Knowledge of computer programs (MS Office)
• Knowledge / experience is preferred.