HGV Technician

TN United Kingdom; Tamworth; On-site; GBP 30,000 - 50,000; Full time

Job description

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Marshall Fleet Solutions (MFS) is currently recruiting an experienced HGV Technician for their Tamworth depot.

Purpose of the position

Marshall Fleet Solutions offers a comprehensive service to manage all fleet-related items. We collaborate with our customers to ensure they operate fully managed and legally compliant fleets of commercial vehicles & trailers. This role is based at our flagship depot in Tamworth, maintaining a large customer fleet of trailers.

The main responsibilities include servicing, maintaining, MOT preparation, and presentation to authorized testing facilities (ATF), fault diagnosis, and repairs for a fleet of approximately 100+ trailers.

The role reports directly to the operational controllers on site. Training will be provided to ensure safety, compliance, and proper maintenance of equipment, such as BPW systems.

Accountability and Responsibilities

• Comply with all health & safety regulations, risk assessments, and safe working systems.
• Be familiar with government documents such as the Heavy Goods Vehicle (HGV) inspection manual and the Guide to maintaining roadworthiness.
• Communicate effectively with customers and meet their requests.
• Advise customers on fleet product or service issues, including problem-solving.
• Prioritize customer satisfaction.
• Process customer transactions and maintain activity records.
• Address maintenance issues within the agreed service plan.
• Meet operational expectations for telephone and email communication.
• Build and maintain trusted customer relationships.
• Manage the documentation flow of all customer interactions.
• Contribute to improving departmental guidelines and processes.
• Ensure parts are available and replenished as needed.
• Collaborate with immediate and wider teams within the business.

Tasks

• Diagnose and repair all types of trailer faults.
• Liaise with the parts department and suppliers to obtain correct parts.
• Adhere to health & safety regulations and safe working practices.
• Maintain cleanliness and tidiness of the work environment.
• Complete all job cards and service sheets promptly, both paper and electronic.
• Maintain current product knowledge; training will be provided.
• Communicate effectively with customers and colleagues, verbally and in writing.

Capabilities

• Be conscientious and accurate in work.
• Demonstrate high standards of workmanship.
• Work within guidelines and meet strict deadlines.
• Work under pressure and actively seek solutions to problems.
• Work effectively as part of a team.
• Understand health and safety requirements.
• Be technically competent and aware of safety standards related to vehicle examination, diagnosis, and reporting.

Education and Experience

• Hold a technical qualification (City & Guilds or NVQ) or have proven experience in repairing and maintaining vehicles/trailers.
• A C+E license is required for attending MOT tests at off-site ATFs.